Covance - Client Manager | Glassdoor
There are newer employer reviews for Covance
There are newer employer reviews for Covance

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"Client Manager"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Client Manager in Madison, WI
Current Employee - Client Manager in Madison, WI
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Covance full-time (More than a year)

Pros

Well educated colleagues, good benefits

Cons

Pay, management, advancement, lack of communication

Other Employee Reviews for Covance

  1. "good but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Madison, WI
    Former Employee - Programmer in Madison, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Covance full-time (More than 3 years)

    Pros

    decent benefits (healthcare, 401k, pto). new leadership seems to be doing better at responding to the needs of employees than before.

    Cons

    understaffed, overworked, demanding clients. not all employees are competent, making it necessary for the top performers to cover for their coworkers' mistakes.

    historically, too much bureaucracy and red tape made it hard to get things done or make improvements to broken processes

    Advice to Management

    dont be stingy in finding talented employees, if you want to foster a culture of high performance and quality you need to be prepared to be more generous with your offers


  2. Helpful (3)

    "Great company but gets a little lost at times."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Associate in San Diego, CA
    Former Employee - Program Associate in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Covance full-time (More than 3 years)

    Pros

    - A lot of people complain about ability to advance. I didn't have a problem with this and found lots of opportunity for talented people who gave 100%
    - Great pay, very competitive
    - Lots of PTO
    - Excellent benefits
    - Excellent place for branching into new career paths under an umbrella of security

    Cons

    - The call center is heavily staffed by temporary employees who can be either a detriment when given the wrong responsibilities or untapped since Covance can't afford to convert
    - Call center talent is managed much like a blind man panning for gold. Completely unaware of the value of what gets discarded and what is kept or promoted
    - Technology is a little outdated and nobody wants to admit that it's weighing down the quality of service provided to clients
    - Can be very symptomatically responsive and never proactive
    - Starting to feel like a jack of all trades and a master of none with the new business mgmt is chasing

    Advice to Management

    Implement some structure. Figure out what you know you want to be doing in 5 or 10 yrs and start investing in the infrastructure to do that well rather than uprooting internal process and resource every time you think there's money around the corner. If you sit down at a roulette table and bet a dollar on every number in the wheel, sure, you'll win. But not enough to cover every number that lost.

There are newer employer reviews for Covance
There are newer employer reviews for Covance

See Most Recent

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