Cox Communications - Great Company that genuinely cares for it's employees | Glassdoor
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There are newer employer reviews for Cox Communications

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Helpful (4)

"Great Company that genuinely cares for it's employees"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Project Manager in Atlanta, GA
Former Contractor - Project Manager in Atlanta, GA
Recommends
Neutral Outlook
Approves of CEO

I worked at Cox Communications as a contractor (Less than a year)

Pros

Very customer and employee focused, good work/life balance, strives to create a culture where each employee is treated with respect

Cons

Slow to react to changes, too many people have to approve changes and therefore things do not get done in a timely manner. Lots of overlap in projects that seems to be driven by a lack of communication from the different functional groups. Hiring process moves at a snail's pace it literally takes months for the selection process to complete.

Advice to Management

Great organization but you need to treat your applicants more respectfully and provide timely feedback on whether they were selected for a position and if not, why.

Other Employee Reviews for Cox Communications

  1. Helpful (9)

    "Technical Support - Worst Job Ever!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook

    I worked at Cox Communications full-time (More than a year)

    Pros

    Free cable except for box rental, Everything else very, very bad.

    Cons

    Extremely High-stress: being sweated about stats and sales by unknowledgable supervisors who keep bankers' hours (while most techs work til midnite and 2 a.m.), meanwhile being screamed at and cursed at by extremely irate California customers. Being forced to sell (a new way to squeeze extra work out of technical support that began in Fall 2011, and not something that was in original job description) would have been alright had Cox not kept moving the goal-post farther and farther away. Tech support phone reps used to get paid for selling "ancillaries" (upgrades, premiums, etc.) but now they have to sell a quota of at least 3-9 new services (phone, cable, internet) per month to get paid for ancillaries. Try selling phone to an out-of-control Irvine customer who is still shrieking their guts out at you and belittling you after 40 minutes. You may as well stick your blood-covered arm in a tank of piranhas. This job doesn't even pay the bills at a piddly $27K per year, and the post-traumatic stress disorder you'll suffer is definitely NOT worth it. Run away......far, far away.

    Advice to Management

    Fix the crappy fiber infrastructure you're using in your California markets, Pay tech support representatives at least $5 more per hour, and get managers who coach and who know the systems software rather than just simply issue idle threats to die their hair if sales quotas are met. Reward existing customers who "don't" leave Cox; besides fixing the sporadic signal quality in CA, that was the one customer request I heard the most. Keep at least 2 supervisors on the floor until 2 a.m., who are willing to help other teams' techs. Many times I turned around at 11 pm, and all the supervisors were gone for the night.


  2. Helpful (5)

    "The Ship is taking water Captain !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Warwick, RI
    Current Employee - Network Engineer in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time (More than 10 years)

    Pros

    Cutting edge on new technology

    Cons

    Management is untrained or even understands what their employees do . MICRO MANAGEMENT to the max and squeeze every last drop of sanity from their staff with no considerations of employee family life and unpaid overtime because your EXEMPT .

    Prime example of a company in trouble ! See a buyout coming soon

    Advice to Management

    Get trained on how to manage people

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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