Cox Communications - Poor moral, customers can be rude. | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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"Poor moral, customers can be rude."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Phoenix, AZ
Current Employee - Customer Service Representative in Phoenix, AZ
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Cox Communications full-time (Less than a year)

Pros

steady work will never be layed off

Cons

repetitive job description cranky customers

Advice to Management

longer breaks

Other Employee Reviews for Cox Communications

  1. Helpful (1)

    "High Level of Flexibility in terms of Family Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    Cox is generous in terms of flex-time arrangements, provides a high quality work-environment and has acceptable benefits. The environment is casual, relaxed and informal. Opportunities for education and advancement are available.

    Cons

    Salaries are significantly below industry averages. Customers are becoming less loyal due to typical cable company price increases.

    Advice to Management

    Needs to continue upgrading quality of staff to compete in a more and more crowded space.


  2. Helpful (2)

    "anti-sales culture at Cox Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time (Less than a year)

    Pros

    - company is active in the community
    - strong brand
    - good benefits including medical, dental, 401k, discounts on services
    - not many jobs in most cities and this company is hiring

    Cons

    Zero support from management, service delivery, or construction. There is a strong anti-sales culture at Cox Business, you will struggle with every department to get your customer's service installed. No one is doing their job or cares about the customer and only sales is held accountable. I had so many errors on my orders from every single direction and I had to constantly clean up other departments mistakes. Management is aware of these issues but they are too incompetent and impotent to actually fix things.

    Advice to Management

    Support your sales reps, give them the tools to succeed. Do not offer to take over issues or improve processes and then fail to deliver on your promises. Find out why other departments are failing and open your eyes to how it impacts sales.

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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