Cox Communications - Cox Communication tech support job | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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Helpful (1)

"Cox Communication tech support job"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Representative in Baton Rouge, LA
Former Employee - Technical Support Representative in Baton Rouge, LA
Recommends
Neutral Outlook
No opinion of CEO

I worked at Cox Communications full-time (More than 5 years)

Pros

Courtesy services are great, get cable tv services including all channels, high speed internet and phone at a deep discount. If you excel in your job and in ways that Cox recognizes, you have advancement opportunies. It is also a reputable company to work for, including fair benifits, 401k and other perks. They are proudly diverse which is wonderful. They include

Cons

They do not allot enough training time and the training they do offer usually is very lack luster. They always seem understaffed, so employees feel overworked and can never get time off.
You don't get to rate your immediate supervisor frequently enough & feedback isn't encouraged.
Too much micro management.
As far as the future of the company, they want to be "Your friend in the digital age" but they are already behind the times, they don't think outside the box, or operate in a passionate or enthusiastic way. They do not feel progressive enough regarding thier employee satisfaction and thier work environment.
The computers were clunky and slow & the chairs were uncomfortable and dirty.

Advice to Management

In my humble opinion, one of the biggest issues is your establised call flow and how you rate it for success for the call center employees. They set up this big hurtle (call flow) for the employee to dance thru and stress over, all the while trying to focus on a customers issue. You never allow the employee to relax enough to focus on a more natural (non robotic and empathetic) customer service. More worried about the bottom line vs a good customer experience. Big mistake. All of that elaborate call flow is designed for 1 thing and that is so the employee knows their path and are not allowed to make mistakes. You could simplify that with common sense. If the supervisors were doing their jobs with feedback, direction, growth, accountability on all fronts or just simply weed out bad employees.

Other Employee Reviews for Cox Communications

  1. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends

    I worked at Cox Communications full-time

    Pros

    Benefits, 401k, pension and 5 year pay outs.

    Cons

    Each department is run independently of other departments, different rules regarding flex time, bonus, promotions, etc.


  2. Helpful (1)

    "At least its a job....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Good work life balance, casual work environment

    Cons

    Terrible bonus program, bad benefits and mediocre salary

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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