Cox Communications - Solutions Specialist | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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"Solutions Specialist"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA
Recommends
Negative Outlook
Approves of CEO

I worked at Cox Communications full-time (More than 10 years)

Pros

The company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

Cons

The company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Advice to Management

Find a way to offer affordable services to customers and quit trying to trick people into paying more. Value your employees the way you used to.

Other Employee Reviews for Cox Communications

  1. "Poor moral, customers can be rude."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cox Communications full-time (Less than a year)

    Pros

    steady work will never be layed off

    Cons

    repetitive job description cranky customers

    Advice to Management

    longer breaks


  2. Helpful (3)

    "Stressful as a Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Technical Project Manager in Atlanta, GA
    Current Contractor - Senior Technical Project Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Cox Communications as a contractor (More than a year)

    Pros

    If you are lucky enough to work for a manager and group that cares about the delivery of it's product, life can be good at Cox. My pay is good and I have been recognized for my contributions with additional responsibility. (Read work :) ) After some time you will see there are many great employees and good contractors as well. The environment is good, you are provided with the basics to do your job. I happen to like it there for now, although I don't quite fit in still after almost 18 months. I like to say the obvious.

    Cons

    As a contractor you quickly see there is a huge line drawn between employees and contractors. There are way too many employees who prefer to do as little as possible of their work and take every opportunity to blame anyone else. Everyday you go the office you will know you are an employee. In a bad way.

    Advice to Management

    Try to practice all that you preach.

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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