Cox Communications - Good company to work for, although culture is changing. | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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Helpful (3)

"Good company to work for, although culture is changing."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Atlanta, GA
Former Employee - Anonymous Employee in Atlanta, GA
Approves of CEO

I worked at Cox Communications full-time

Pros

Good company to work for. Good corporate culture, but it is changing. Overall, Cox is good to its employees. Generous Holiday & PTO. Offers professional development training. Compensation was good, but recent annual increases were minimal (~3%).

Cons

The pay-TV industry has transitioned from a growth industry to a mature industry where competitors are competing for share. Cox went through a realignment in 2011 and 2012 to be more competitive. These changes, the realignment process, and struggles to stem net subscriber losses has damaged employee morale and the corporate culture.

Other Employee Reviews for Cox Communications

  1. Helpful (2)

    "It started out great..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Chesapeake, VA
    Former Employee - Technical Support Representative in Chesapeake, VA
    Recommends
    No opinion of CEO

    I worked at Cox Communications full-time (More than a year)

    Pros

    Free Services
    Promotional Swag
    A lot of Free Food
    Camaraderie and sense of being in trenches with co workers
    Good, transferable experience

    Cons

    Way too much emphasis on bottom line, not enough on serving the customer
    Lack of support for the Front Line
    Too scripted, impersonal

    Advice to Management

    ...would be pointless


  2. "Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Omaha, NE
    Current Employee - Solutions Specialist in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Free services from Cox
    Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
    Pension + 401k
    Great incentives

    Cons

    Reducing commissions
    consistently hiring outside of the company for leadership
    low ability to move up beyond middle management
    Outsourcing support and sales calls has led to dissatisfied employees and customers.

    Advice to Management

    Be an innovator! You are far too reactionary to technology and advancements!

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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