Cox Communications - Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past... | Glassdoor
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There are newer employer reviews for Cox Communications

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"Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past..."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Solutions Specialist in Omaha, NE
Current Employee - Solutions Specialist in Omaha, NE
Recommends
Neutral Outlook
Approves of CEO

I have been working at Cox Communications full-time (More than 3 years)

Pros

Free services from Cox
Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
Pension + 401k
Great incentives

Cons

Reducing commissions
consistently hiring outside of the company for leadership
low ability to move up beyond middle management
Outsourcing support and sales calls has led to dissatisfied employees and customers.

Advice to Management

Be an innovator! You are far too reactionary to technology and advancements!

Other Employee Reviews for Cox Communications

  1. Helpful (4)

    "A company that truly cares less for their employees than what they'll have for breakfast next week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than a year)

    Pros

    Good pay and phenomenal benefits

    Cons

    The hiring process is horrible and training is even worse. The trainer prides himself on the fact that every class he trains files complaints to HR at the end of training, and he's more than willing to sharethis fact. Their attrition rate is 65%. They say their main goal is to get that number down, but when you find reasons to fire employees, that number will NEVER go down. And then they say there was an "internal conflict" but won't say what it was and won't provide any paperwork. This company has an AWFUL reputation across the Omaha area, and they wonder why. Another number that I found interesting that they tell you within the first few days of training: 1 person out of a hiring class of 30 will make it to a year. And 1 out of 10 that make it a year will make it to 3 years, but they say if you make it to 3 years, you'll never leave.... good luck getting that far though. If you want a short-term job where management sucks and treats you like kindergartners... this is for you.

    Advice to Management

    Act like you care. Take an interest on how your team is doing. And if EVERY training class files complaints about your trainer - its time to get a new trainer


  2. Helpful (12)

    "It makes me very sad to see what's happening here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Atlanta, GA
    Former Employee - Senior Director in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (More than 10 years)

    Pros

    Gorgeous, unbelievable facilities; collaborative work environment; among the best and most dedicated group of IT professionals I've ever worked with

    Cons

    No one has the guts to tell the truth to the Senior Team (CEO & Directs). Everyone at the mid-senior executive level is myopically agenda driven with competing priorities. All efforts to expose critical gaps and weakness in strategy or execution is blocked at the mid-Sr management layer.

    The company has brought in consultants who are draining the very culture from this once great organization and binding everyone and everything in crippling - meaningless process. Add to that the hiring of completely ineffective and incompetent management within the IT organization at the Executive levels - and removing or allowing the loss of years of experience at the same time - is a recipe for disaster.

    Advice to Management

    Take a hard look at the monster your organization has become. The Governor would be very sad indeed to see such a sorry state of affairs. The oppression of individual contributors and elimination of the idea of innovation at this company is killing it.

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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