Cox Communications - It started out great... | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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Helpful (2)

"It started out great..."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Representative in Chesapeake, VA
Former Employee - Technical Support Representative in Chesapeake, VA
Recommends
No opinion of CEO

I worked at Cox Communications full-time (More than a year)

Pros

Free Services
Promotional Swag
A lot of Free Food
Camaraderie and sense of being in trenches with co workers
Good, transferable experience

Cons

Way too much emphasis on bottom line, not enough on serving the customer
Lack of support for the Front Line
Too scripted, impersonal

Advice to Management

...would be pointless

Other Employee Reviews for Cox Communications

  1. "Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Omaha, NE
    Current Employee - Solutions Specialist in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Free services from Cox
    Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
    Pension + 401k
    Great incentives

    Cons

    Reducing commissions
    consistently hiring outside of the company for leadership
    low ability to move up beyond middle management
    Outsourcing support and sales calls has led to dissatisfied employees and customers.

    Advice to Management

    Be an innovator! You are far too reactionary to technology and advancements!


  2. Helpful (4)

    "A company that truly cares less for their employees than what they'll have for breakfast next week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than a year)

    Pros

    Good pay and phenomenal benefits

    Cons

    The hiring process is horrible and training is even worse. The trainer prides himself on the fact that every class he trains files complaints to HR at the end of training, and he's more than willing to sharethis fact. Their attrition rate is 65%. They say their main goal is to get that number down, but when you find reasons to fire employees, that number will NEVER go down. And then they say there was an "internal conflict" but won't say what it was and won't provide any paperwork. This company has an AWFUL reputation across the Omaha area, and they wonder why. Another number that I found interesting that they tell you within the first few days of training: 1 person out of a hiring class of 30 will make it to a year. And 1 out of 10 that make it a year will make it to 3 years, but they say if you make it to 3 years, you'll never leave.... good luck getting that far though. If you want a short-term job where management sucks and treats you like kindergartners... this is for you.

    Advice to Management

    Act like you care. Take an interest on how your team is doing. And if EVERY training class files complaints about your trainer - its time to get a new trainer

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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