Cox Communications - One of the BEST | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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"One of the BEST"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Las Vegas, NV
Current Employee - Manager in Las Vegas, NV
Recommends
Positive Outlook

I have been working at Cox Communications full-time (More than 3 years)

Pros

Cox employees are empowered to make things happen. You see a problem, fix it! Your boss will appreciate it! There is absolutely nothing wrong with telling your superior that you think something is broke. The chances are, they have never seen the issue from your perspective, and your input can make a big difference. Cox loves to hear from it's employees and listen for their input.

Cons

Very sales driven environment. There are many groups with a tremendous customer centric focus who want to do what's best for the customer but their hands are sometimes tied by the need to put sales first. You can't be a customer focused company if you do not build the support and engineering groups to correctly manage the volume of sales. It's the customer who suffers because your support teams are spread too thin. It's tough to stay on top of the workload.

Advice to Management

Balance your teams - you can only run a motor at full power for so long before it burns out. Management need to size the operational side of the company to meet the demands of the customer - this will improve time to market, customer satisfaction and will drive referral sales

Other Employee Reviews for Cox Communications

  1. Helpful (1)

    "Good not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solution Specialist in Omaha, NE
    Former Employee - Solution Specialist in Omaha, NE

    I worked at Cox Communications full-time (More than 3 years)

    Pros

    Good pay and benefits. Retail hours are not great at certain stores and they can switch you without your opinion.

    Cons

    Company made some bad decisions and employees took the brunt of the mistakes.


  2. "It was cool working at Cox"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cox Communications full-time

    Pros

    The pay and benefits were great

    Cons

    That would be the confusion between departments

    Advice to Management

    None

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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