Cox Communications - Great place to work! | Glassdoor
There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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Helpful (3)

"Great place to work!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative II in Phoenix, AZ
Former Employee - Customer Service Representative II in Phoenix, AZ
Recommends
Approves of CEO

I worked at Cox Communications full-time (More than 3 years)

Pros

The hourly pay & commissions were very good. Benefits were excellent. The Team environment was like family. The team leaders were very personable.

Cons

They were always changing the commission criteria. Sometimes they changed it in the middle of the month.

Advice to Management

Keep employees who are doing their job happy and you will have better results!

Other Employee Reviews for Cox Communications

  1. Helpful (1)

    "Cox Communications is full of promises that they made no effort to keep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Chesapeake, VA
    Former Employee - Retention Representative in Chesapeake, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (Less than a year)

    Pros

    Salaries are decent and employees were overall very nice . The company is community minded and has a large percentage of long-term employees.

    Cons

    My training was sub-par and they were unprepared for the class which was also very large. They made a lot of promises at hiring and in training that were not kept. They changed their focus so that every department had mandatory sales goals (even tech support) and took focus away from customer service.


  2. Helpful (4)

    "Awful. Management is terrible and company investments are wasteful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NSC Technical Support in West Warwick, RI
    Current Employee - NSC Technical Support in West Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Benefits. That's it. Bllah blah blah

    Cons

    Poor management. Extremely bad customer support. Technology is old and we are far behind other competitors.

    Advice to Management

    Think about your employees. Don't just pretend to care.

There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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