Crisis Response Network - could be a great job... | Glassdoor
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There are newer employer reviews for Crisis Response Network

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Helpful (3)

"could be a great job..."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Crisis Specialist in Tempe, AZ
Current Employee - Crisis Specialist in Tempe, AZ
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Crisis Response Network full-time (More than a year)

Pros

The job has the potential to be a great job. Decent benefits, great pay, and the chance to creatively problem solve everyday. There is generous overtime and flexible hours. This job offers great overall exposure to the RHBA.

Cons

The job environment. Upper level management is completely out of touch with the employees. At times when staffing is low, mandatory overtime goes into effect, which can really screw up your days off and sense of well-being. Shift bids are a nerve-wracking experience which forces a few unfortunate employees to rearrange their life to keep their job. The micromanage your calls, despite that many employed have their master's degree and some level of licensure. The general feeling of the place is that of indentured servitude, and while management somehow wrangles time off, the peons have to find their own coverage for their time off, and even then your requests may be denied. There is relatively little room for advancement, even within the levels of Crisis Specialist, because they will find some reason to keep you where you are.

Advice to Management

Please realize that providing soft drinks is not a reasonable substitute for taking us away from our families for mandatory overtime. We don't need to be babysat while we're on the phone. Provide positive feedback and incentives to do well (merit based raises might be nice).

Other Employee Reviews for Crisis Response Network

  1. Helpful (2)

    "Varied"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crisis Specialist II in Tempe, AZ
    Former Employee - Crisis Specialist II in Tempe, AZ
    Doesn't Recommend

    Pros

    The work is challenging and always interesting. The capacity for learning is endless.

    Cons

    The management is unaware of the work their employees do and are limited in showing gratitude. Worked for 4 years without a merit increase.

    Advice to Management

    Show interest in employees. Offer merit increases as warranted. Respect employees in general rather than working toward financial reward for themselves.


  2. "Good Place to Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crisis Response Network full-time

    Pros

    There seems to have been a significant improvement in culture/morale in the past 5-6 months. Staff turn over is very low at this point, and the call center is fully staffed. People are happier and feel more supported. This is a good place to be. The change in leadership has been a positive one for the employees. The CEO, the Chief Operations Officer, and the Chief Experience Officer at this company are good people, and truely care about staff and employees from entry level position on up.

    Cons

    This place is growing fast, so it always feels like something new is coming around the corner. Sometimes the pace of growth/new implementation does not feel sustainable.

    Advice to Management

    Please continue to hire staff and leaders who actually care about people, and making this company a better place. It has already become a better place, and I am proud to be here.

    Crisis Response Network Response

    Apr 17, 2017 – Director/Human Resources

    Thank you for your feedback - we appreciate it and you!!

There are newer employer reviews for Crisis Response Network
There are newer employer reviews for Crisis Response Network

See Most Recent

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