Cumberland Farms - Too much work for little pay | Glassdoor
There are newer employer reviews for Cumberland Farms
There are newer employer reviews for Cumberland Farms

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Helpful (1)

"Too much work for little pay"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Leader in Westport, CT
Current Employee - Customer Service Leader in Westport, CT
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Cumberland Farms full-time (More than 3 years)

Pros

Full time position.
75 dollar bonus if the Mystery shopper score is met according to company margins.
1 week of pay for Christmas bonus.
Awesome health benefits through Blue Cross/Blue Shield

Cons

Position deals with all walks of life; from the snooty rich snobs who are condescending to the low income hoodlums who you always have to watch when they are in you store to prevent pilfering.
If you do not take your 1 week sick pay then they give it to you as a Christmas bonus.
Low income stores have one person coverage at night.
Gas spills usually happens because customers wedge their gas caps in the gas handles then go into the store to browse and gas hose disconnections happen primarily because the customer wedges the handle then goes into their vehicle to use their cell phone.

Advice to Management

Do not trust your area sales managers, do your job to the company policy.

Other Employee Reviews for Cumberland Farms

  1. "Mixed feelings on Cumberland Farms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Auditor in Framingham, MA
    Former Employee - Field Auditor in Framingham, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cumberland Farms full-time (More than 10 years)

    Pros

    Co workers were very team oriented within departments. Health plan I thought was above average. Salary was more than fair for a retail company.

    Cons

    The middle management in my opinion are not a people orientated group and do not respect loyalty and longivity. There was a lack of communication between departments.

    Advice to Management

    The company should treat long term employees better, their knowledge is worth plenty. Better communication between departments to avoid duplication of efforts.


  2. Helpful (1)

    "Chewed up and spit out"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Approves of CEO

    Pros

    If you did your job "properly", you see/hear your supervisor 1x per week. When properly staffed, you work 50 hrs per week, benefits were very nice (including tuition reimbursement). Salary, for me, was at top of scale. Training. Structure. Execution

    Cons

    Inconsistency of upper management communication and expectations. "Job enrichment" was a serious downside. Unreasonable hourly, daily, weekly, monthly, yearly expectations based from micromanagement. Not allowing MANAGERS to do the managing. Advancement involves getting performance based results by iron fist methods, not shy of back stabbing and disrespect of direct reports. Insane hours and burn out are major factors for turnover ratio.

    Advice to Management

    Case study: Whole Foods

There are newer employer reviews for Cumberland Farms
There are newer employer reviews for Cumberland Farms

See Most Recent

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