The company has potential, but its plagued by its inability to mature and address serious systemic issues. CBS started out as a POS reseller and it excelled at it. It transitioned to, or at least tried to transition into a software company, but it’s not in their culture or DNA.
Unfortunately, COO is oblivious. Help desk department has high turnover rate and pays wages below industry standard. It cost money each time you have hire and train new staff. If you want to justify this by ‘industry standards’, you’ll never be better than mediocre.
Creepy CTO is having a mid-life crisis in the Philippines rather than focusing on his job. Nearly all development in Irvine has been outsourced overseas. Web based software services currently sold were poorly written and break often (quote from a former developer).
Sales bring in deals but the company is good a losing those opportunities.
Sexual harassment complaints get brushed aside with the help of the leadership.
It’s surprising the big names that CBS works with within the restaurant and hospitality industry. The CEO must do an amazing job negotiating or selling the product at a discount because the company does not have the infrastructure to support what it sells.