Custom House Global Fund Services - Great entry level company to learn the financial services industry, but this is just a job, not a career path company. | Glassdoor
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There are newer employer reviews for Custom House Global Fund Services

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"Great entry level company to learn the financial services industry, but this is just a job, not a career path company."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Fund Accountant in Chicago, IL
Former Employee - Fund Accountant in Chicago, IL
Doesn't Recommend

Pros

Custom House is a good place to work as an entry level position. You will learn a lot about the hedge fund administration and financial services industries. The working environment is very causal and the majority of employees are young (recent college grads). Vacation time is excellent and the working week is only 37.5 hours per week.

Cons

-There is very little room growth within the company without working there for years, with little increase in pay once an promotion is given
-The job gets very routine as you will be completing the same work month after month, and after some time you will not be challenged by the work
-Training is on the job and employees are not really explained "why" things are done, but "how" they are done. This leads to problems down the road as employees lack the skills to communicate basic financial terms and information to its clients and auditors
-There is an extreme lack of communication from the top down
-The pay is low compared to other companies of the same industry
-A lack of new clients brings to much free time, management does not give its employees additional work or training to fill this time. Boredom sets in and most employees fill there time by taking hourly smoke breaks or Starbuck runs; anything to kill as much time as possible. Internet is limited to financial and banking websites only

Advice to Management

Train and teach new employees about the company and the fundamentals of the hedge fund administration industry. Upper management needs to more open about what is happening in the company so its employees actually know what is going on within the company it works for. Cross training in various departments will help its employees understand all concepts of the company. Challenge and reward its employees will make people feel like they are appreciated.

Other Employee Reviews for Custom House Global Fund Services

  1. Helpful (1)

    "Overall experience at custom house"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Custom House Global Fund Services full-time

    Pros

    The people are great and you can learn a lot depending on the team you are on

    Cons

    The compensation can be greatly improved or revised


  2. Helpful (2)

    "Likely one of the poorest run companies you will ever see, definitely in the industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Custom House Global Fund Services full-time (More than 3 years)

    Pros

    Any pros that may have existed are now gone. Time off/health benefits/good work to life balance are all gone. Only pro may be that it gets you into the industry but even then you will not truly learn anything that you don't teach yourself.

    Cons

    Well where do you start...
    -salaries are well below industry standard
    -leadership is made up of inexperienced, and frankly extremely unqualified people
    -toxic office environment, almost like a morgue. About 60% turnover in the last year has everyone looking over their shoulder
    -no investment in staff or systems at all. Years behind.
    -any knowledgable/senior people are gone. Only ones left are those who haven't been able to find a new job elsewhere.
    -almost no new business in years I worked there, while losing almost all major clients
    -leadership out of Europe has no grasp of US business and is absolutely leading the company into failure
    -be prepared to be asked to take on continuously more work with no likelihood of any increase in pay

    Advice to Management

    From everything I have seen and heard management doesn't take advice, and will react harshly for any input at all.

    Custom House Global Fund Services Response

    Nov 14, 2016 – Managing Director

    Turnover is well below 60% and in line with industry average. The company has invested in system upgrades and various training sessions for its employees.

There are newer employer reviews for Custom House Global Fund Services
There are newer employer reviews for Custom House Global Fund Services

See Most Recent

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