CustomInk - Fun Company, Could Use Tweaking | Glassdoor
There are newer employer reviews for CustomInk
There are newer employer reviews for CustomInk

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Helpful (7)

"Fun Company, Could Use Tweaking"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales/Service Representative in Reno, NV
Former Employee - Sales/Service Representative in Reno, NV
Recommends
Positive Outlook
Approves of CEO

I worked at CustomInk full-time (Less than a year)

Pros

-Fun, light hearted work environment with opportunities (though no pressure) for socialization
-Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate
-Smaller sized company means that it's easy to get to know most coworkers and to make work friends
-Everybody is very open and approachable. Even the CEO
-Managers prefer to coach somebody to success than to fire them
-Company takes pride in it's work and it's employees
-Thorough interview process weeds out a lot of bad apples
-Competitive benefits package
-Within Sales and Service, fairly easy to find shift coverage
-Catered lunches 2x weekly
-Tons of free SWAG. T-shirts, tote bags, etc.
-Sales and service reps are empowered to come up with best solution for customers
-Company does it's best not to feel or act like a typical call center

Cons

For sales and service...

-Your day is very rigidly scheduled and every break is timed
-Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer.
-The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great
-Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice
-Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc.
-SS Reps all have to work overtime during busier seasons
-Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations
-Young managers often started as SS rep and lack management experience
-Low compensation (could be average for call center) isn't really enough to support yourself

Advice to Management

Divide up the sales and service departments to focus on specific tasks for better efficiency and consistency. It's also ok to hire outside managers with actual experience.

Other Employee Reviews for CustomInk

  1. Helpful (12)

    "all talk and no action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Associate in Charlottesville, VA
    Former Employee - Production Associate in Charlottesville, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CustomInk full-time (Less than a year)

    Pros

    - serve free meals twice a week
    - good coworkers
    - casual environment

    Cons

    The company wants to be thought of as an industrious, Google-like company full of talented, passionate individuals having a good time. They tell you from the outset that it's very easy to move up or around in the company and encourage an open door policy to voice concerns or suggestions. But they put so much effort into superficial policies that there are a lot of structural issues that don't get addressed. Hours for production employees are bad and I found that they typecast me from the beginning then wouldn't let me prove them wrong. I was told I wasn't happy enough to do customer service even though I have 6+ years of job experience in that field with great references. Most people I worked with were vocally unhappy with their position, but felt they didn't have the resources to leave. Part of the problem was that most people hired for production were overqualified, creative people who needed a more varied environment. Employees had a lot to offer, but no one would hear them out.

    Advice to Management

    You're great at hiring, but terrible at utilizing the talents and input of those you hire. Stop requiring forced happiness and start trying to see how you can make employees, particularly production employees, satisfied with the work they do. People might stick around if they felt valued.


  2. Helpful (2)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Copywriter in McLean, VA
    Former Employee - Marketing Copywriter in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CustomInk full-time (More than 5 years)

    Pros

    Nice people, creative and collaborative environment, warm and welcoming vibe

    Cons

    No cons - CustomInk is a dream come true!


There are newer employer reviews for CustomInk
There are newer employer reviews for CustomInk

See Most Recent

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