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Cyber One Solutions

Is this your company?

Gone down hill. - Help Desk Technician Cyber One Solutions Employee Review

1.0
Nov 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The atmosphere is nice. It does feels like a high end MSP when you're in the building. Fellow peers were good friends. Management and office support teams were nice to your face.

Cons

Felt like there was just one big clique in the office, And you better be in it. In the time I was there I think they fired 4 people or so (and a few hired and fired the few months after I was let go). Some due to knowledge issues with general helpdesk , Others felt like it was more just not fitting in with the clique. Retention was not great. No regular training, 1-on-1's or reviews. (occasionally had training with all helpdesk staff over major changes) Taking on too many clients without the support. Everyone was basically run ragged with constant load of tickets and, after structure changes, minimal help from helpdesk management. This meant large loads of tickets on a few people constantly.

Explore other reviews about Cyber One Solutions

5.0
Aug 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Most jobs in my area can’t come close to the benefits Cyber One Solutions offers. Good pay with pay increases and a lot of room for job advancement. I left the only job I ever had for 17 years to come here and it was the best decision I ever made. The negative reviews on here are from people who just couldn’t cut it. If you do your job and you do it effectively, you have job security, and have got nothing to worry about. Brian and Cody are good people, and I will work here as long as this company is in business. This is not a stressful job. It can get hectic at times, but if you thrive in a hectic work environment, then you will do just fine. HIGHLY recommend.

Cons

Can’t think of any cons.

2.0
Dec 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Multifaceted extraordinarily high paced environment Beautiful offices with snacks and lovely Decor Company vehicles and company cards that ensure the employee is not responsible for onsite visits financially Great location in the NASA area You will learn how to learn really quick

Cons

High stress and low job security Role ambiguity Sometimes expectations can be unrealistic due to untimely deadlines or vague training Scheduling can be ambiguous as far as hours worked per week and when work “ends” depends on the needs of managed clientele Raises are not directly related to performance in a concrete way. This is a salary job so overtime will not be addressed unless granted as comp time. Utilization of comp time depends on company work load and cannot be taken freely upon short notice.

9
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