Dumb company - Customer Service Representative DFW Security Employee Review

1.0
Jan 2, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked for DFW Security for a few months. This company is horrendous. Pay is below average. The manager has no idea what to do and shows up when he wants to. Micro manager!!! I was told I could get off Sat shifts and was promised. Cant keep employees. 3 employees left bc of the inexperienced manager. Liars. Half the company is family and they show up when they want. Management is always missing when you need them. There were only three reps answering the phones for customer service. 10k customers and three reps?! Yeah .... Run away.

Cons

Bad pay No incentives Terrible management They care more about selling then helping employee

Explore other reviews about DFW Security

5.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Can't make everyone happy, but the company does care about its customers and employees and tries to do right by everyone.

Cons

In a quest for constant improvement, procedures can change quite often.

1.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Some nice people to work with.

Cons

Shady company. Poor business practices. Let go about half of the company's employees. They have attempted to falsify documents so that unemployment benefits don't go to those who deserve it after they are let go. Owners ran off all the good managers. Forced employee to work holiday. Facing sexual harassment accusations in more than one department. Fake 5 star reviews because HR is pressured by ownership to lie to create a better online image. Company lost a huge part of its customer base and started making up reasons for firing people instead of letting them go due to work load slowing tremendously. Will hire new leaders instead of promote from within. Refer to Arab customer basewith disgusting casual workplace racism. Women with no industry experience, who met owners while working as waitresses, are given clerical positions and promotions and treated better than everyone else.

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