DICK'S Sporting Goods - Great customer service focused job | Glassdoor
There are newer employer reviews for DICK'S Sporting Goods
There are newer employer reviews for DICK'S Sporting Goods

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"Great customer service focused job"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cashier/CES in Palm Desert, CA
Former Employee - Cashier/CES in Palm Desert, CA
Recommends
Positive Outlook
No opinion of CEO

I worked at DICK'S Sporting Goods part-time (More than a year)

Pros

Part timers get good hours if you are a hard worker (30+). Great employee discount. It's a very determined customer based business, managers care more about a happy customer then clean floor. Very easy register system, easy to learn and easier to use. Every department gets an opener and closer.

Cons

Overpriced merchandise, and you can't use your discount on sale merchandise. Peak sale hours are always understaffed. Gondos and tables need to be stocked to perfection because there are audits frequently. There are about 5 register prompts to get customers to get a credit card/buy a warranty. Customers get easily annoyed with this. Managers place a lot of pressure on cashiers for scorecard percentage, credit cards, warranties, etc and always want you to upsell.

Advice to Management

Customers hate getting asked so many sales prompts and are easily irritated with the push for cards and warranties.

Other Employee Reviews for DICK'S Sporting Goods

  1. "Good experience with merchandising and customer interaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good store in-discounts and great people. Good in store training. Gained greater knowledge of many different products. Managment staff was very nice and understanding.

    Cons

    Really feels like a corporation and not accommodating when it comes to school. Not always the most organize place. Schedules would get messed up on a regular basis. Got called-in at least once a week.


  2. "wrong move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Be ready to go to work on Thanksgiving Day, no family time

    Cons

    very political and not minority friendly

    Advice to Management

    look at your stores, really LOOK into them

There are newer employer reviews for DICK'S Sporting Goods
There are newer employer reviews for DICK'S Sporting Goods

See Most Recent

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