DIRECTV - Low Pay, very high call volume with no time in between calls, get treated like a child, More gossip then most places. | Glassdoor
There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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Helpful (2)

"Low Pay, very high call volume with no time in between calls, get treated like a child, More gossip then most places."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Missoula, MT
Former Employee - Customer Service Representative in Missoula, MT
Doesn't Recommend
Disapproves of CEO

Pros

It' a pay check and they have good benefits.

Cons

Low pay, high stress. Promotions occur by who you know, not what you do.

Advice to Management

Get some Education

Other Employee Reviews for DIRECTV

  1. "very stressful enviroment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Agent in Pittsburgh, PA
    Former Employee - Collections Agent in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good paid time off, can miss alot of days before being in danger of getting fired. free parking.

    Cons

    the left hand doesn't know what the right hand is doing. As a collection agent I found many cases where new customers were not given all the required information by customer service and the installers. No chance for raise or promotions. Many dissatisfied customers, heard alot of complaints. Team leads were not interested in dealing with upset callers who wanted to talk to a supervisor. No employee appreciation shown.

    Advice to Management

    Take more responsibility be more sympathetic to customers who have problems. Don't just sit there and avoid having to deal with problem phone calls. Grow up


  2. Helpful (1)

    "Exciting place to work, but challenging environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Approves of CEO

    Pros

    Free DIRECTV, technology is a key business driver. Excellent brand recognition, talented people. Move towards Internet facing products is exciting. New CEO has an approach of inclusion for other non revenue producing departments.

    Cons

    Lack of flexible work scheduling depending on department. Campus and facilities are sub par although plans to upgrade are in the works.

    Advice to Management

    More flexible work scheduling, maybe 9/80 and telecommuting with wider adoption throughout the company. Some of the old Hughes folks need to go.

There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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