DIRECTV - Slow growth and management treats people like they are "mushrooms" | Glassdoor
There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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Helpful (8)

"Slow growth and management treats people like they are "mushrooms""

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in El Segundo, CA
Current Employee - Manager in El Segundo, CA
Doesn't Recommend
Disapproves of CEO

Pros

For the most part, once you get in as a full time employee, things are relatively stable. The benefits are good, although they have been going slowly downhill over the years, and the pay is decent. The free DIRECTV is definitely a bonus and the stress level overall is fairly low. The bonuses are nice and the yearly raise is nice as well, although its more cost of living than anything else.

Cons

Moving up is very difficult and the company makes you feel as though you should be grateful to have the job that you do. Many times open positions, especially at the top, are filled by people outside of the company rather than hiring from within. Although the pay is ok, it is still below other companies in similar fields and it only takes time for the best people at DIRECTV to leave, or become disgruntled by their situation. The company is run in silos and this puts up huge walls between the departments and prevents people from getting projects done in relative ease and adds complications to what should be simple executions.

Advice to Management

In the last two years, this company has been in constant flux trying to find a good medium. There have been layoffs followed by large numbers of people being hired and and talks of even more people being needed. Just recently more departments were reorganized again, leading to an overwhelming decline in morale among the employees who don't see an end to the changes. We are constantly looking over our shoulders wondering if we will be laid off or moved into another dept...all while upper management talks about developing talent.

Other Employee Reviews for DIRECTV

  1. Helpful (1)

    "DIRECTV Call Center Denver, CO"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Recommends
    Approves of CEO

    Pros

    Company cares about its employees and a lot of opportunity to advance from within. Always changing so there is never a chance to get bored with what you are doing.

    Cons

    Some call types do not have as much flexibility in scheduling as others.
    Occurences for unplanned absences/running late do not give you much wiggle room for emergencies.

    Advice to Management

    More flexibility for students; permanent part time for different levels of employment not just entry level call types (BGI, TEC)


  2. Helpful (2)

    "Low Pay, very high call volume with no time in between calls, get treated like a child, More gossip then most places."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Missoula, MT
    Former Employee - Customer Service Representative in Missoula, MT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It' a pay check and they have good benefits.

    Cons

    Low pay, high stress. Promotions occur by who you know, not what you do.

    Advice to Management

    Get some Education

There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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