DIRECTV - Innovative, scrappy, high energy, brilliant team. | Glassdoor
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"Innovative, scrappy, high energy, brilliant team."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in New York, NY
Former Employee - Anonymous Employee in New York, NY
Recommends
Positive Outlook
Approves of CEO

I worked at DIRECTV full-time (More than 3 years)

Pros

They have a strategy and design teams that are reinventing the digital entertainment landscape. Amazing talent, collaboration and guts. The real deal, folks.

Cons

DIRECTV is a white knight battling for what's right for TV customers, but the content rights landscape is really tricky. With their reach and clout, they will prevail on behalf of all the people paying good money for good TV.

Advice to Management

Keep doing what you're doing. Don't give up. Don't settle. Fight the good fight, and keep the team tight and strong.

Other Employee Reviews for DIRECTV

  1. "GREAT place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Agent in Huntington, WV
    Current Employee - Customer Retention Agent in Huntington, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    great pay, promotion opportunities, positive environment

    Cons

    call volume overload to certain departments while others are slow creating less than equal work load

    Advice to Management

    keep up the great work


  2. "Never felt I had a permanent job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Customer Service Representative in Tulsa, OK
    Former Employee - Tech Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (Less than a year)

    Pros

    As a tech CSR, I was inside out of the weather.

    Cons

    Of the 23 people in our training class, 3 of us were still working there 11 months later when I got fired, which was a great relief. You can do a good job of helping customers and still fall a point or two short on metrics. Initial training is a joke. I solved the issues of every customer who called in and was not too drunk or high to listen. As I watched my training class buddies disappear, and got written up for not following the parts of the scripts that didn't apply, I came to feel that I did not really have a permanent or even long-term job that would allow me to plan a future. I would not recommend dtv to anyone, although about 5% or so of new hires seem to thrive there.

    Advice to Management

    Management is hidebound and looks at numbers--they are not going to take my advice.

There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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