DIRECTV - A place that may be good for some people, but it is not built for everyone. | Glassdoor
There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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Helpful (1)

"A place that may be good for some people, but it is not built for everyone."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tulsa, OK
Former Employee - Customer Service Representative in Tulsa, OK
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at DIRECTV full-time (More than 8 years)

Pros

The pay was above the expectation for a customer service center, and the benefits are excellent.

Cons

Dealing with negative customers takes a toll on you, and the low to mid-level management either did not notice or care. Also, the idea of mandatory overtime is definitely a turn-off for working there.

Advice to Management

Realize that while the customer may pay for the service, the employees make the service happen.

Other Employee Reviews for DIRECTV

  1. "A friendly, relaxed environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative BGI in Tulsa, OK
    Former Employee - Customer Service Representative BGI in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (Less than a year)

    Pros

    They offer very good, and reasonably priced health care insurance. They offer discounted programming at the employees residence.

    Cons

    I have no cons to recall.

    Advice to Management

    N/A


  2. "Customer Service Representative- BGI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative BGI in Missoula, MT
    Current Employee - Customer Service Representative BGI in Missoula, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    Good pay and flexibility for college students. Monthly bonuses and tuition assistance programs.

    Cons

    The constant onslaught of customers who are mostly negative while in the beginning is manageable starts to eat away at you.

    Advice to Management

    none

There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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