DIRECTV - Overall Good (not great) Company | Glassdoor
There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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Helpful (2)

"Overall Good (not great) Company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Denver, CO
Current Employee - Customer Service Representative in Denver, CO
Recommends
Neutral Outlook
No opinion of CEO

I have been working at DIRECTV full-time (More than 8 years)

Pros

Good Benefits; Pay on similar scale to similar jobs; Everyone enjoys free TV; Decent company culture. Some upward career mobility.

Cons

Difficult barriers to overcome for those seeking to move beyond customer service positions (CSR, TL). If you are hired into a call center position, you will have problems gaining experience to move into other areas of the company (Analyst positions, marketing, Many coordinator positions). Poor coordination between departments (left hand doesn't know what right hand is doing).

Advice to Management

Seek better communication between business units in the company. Develop methods for employees to cross train and gain experience.

Other Employee Reviews for DIRECTV

  1. "Overall good, but could have been a lot better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Engineer I in El Segundo, CA
    Current Employee - Principal Engineer I in El Segundo, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at DIRECTV full-time (More than 8 years)

    Pros

    Work cohorts are generally very easy to approach and get along with. There is a lot to learn here, and a lot of proprietary systems, so everyone depends on having approachable people who are experts in various domains. Also, DirecTV sits on a pile of subscription money, provides a lot of stability and job security; people are rarely let go.

    Cons

    There are a surprising number of "clunkers" in the mid-management director and senior manager levels who cause more harm than good. From my perspective, all of these people have just stayed with the company a long long time, are savvy enough, and then are reluctantly promoted after time. The best mid level manager are the newer ones.

    Advice to Management

    Work on getting the company leaner and more nimble to react to change. Sometime in 2015 to 2017 it will become as cost effective to broadcast bits to a customer over the internet compared to satellite.


  2. Helpful (1)

    "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management Specialist in Boise, ID
    Current Employee - Account Management Specialist in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (More than 3 years)

    Pros

    Great communication with employees. Benefits are great, especially compared to similar positions.

    Cons

    Advancement opportunities are rare. Middle management is very inexperienced and lacks direction and focus.

There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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