DIRECTV - overall very good place to work | Glassdoor
There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

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"overall very good place to work"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Principal Engineer in Los Angeles, CA
Former Employee - Principal Engineer in Los Angeles, CA
Recommends
Approves of CEO

Pros

good benefit, good management during my stay, and overall very friendly working enviornment.. they treat customers well, and also their employees...

Cons

a little lack of growth for a design type of engineer professional

Advice to Management

really not much to contribute, I think they were doing the right thing to grow their business... the only thing I would add is to be a little creative about counter the triple play challenge

Other Employee Reviews for DIRECTV

  1. Helpful (1)

    "mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Agent in Huntsville, AL
    Current Employee - Customer Retention Agent in Huntsville, AL
    Doesn't Recommend
    Approves of CEO

    Pros

    The pay is much better than retail or food service, and the benefits are good.

    Cons

    The place reeks of buddy-buddy and lately, they've been firing people who have been here 3 years or more left and right since the attendance policy became ungodly-strict (6 days you can miss total in 6 months if you have PTO to cover and no exceptions for inclement weather or doctor's notes) and the KPI metrics are at their all time strictest. Call grading based on discretion of the grader, essentially.

    Advice to Management

    Enfore your policies for ALL agents, including the ones you like, or make them reasonable to actually retain employees.


  2. "Customer Retention, they should focus on agent retention."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRG in Boise, ID
    Former Employee - CRG in Boise, ID
    No opinion of CEO

    Pros

    Good pay and benefits. Typical of any call center very preformance based, but most agents complained about the management styles used to convey the information.

    Cons

    Very stressful work environment. Constintly changing every aspect of your job. Many suporvisors are picked based on friendships with higher ups and popularity.

    Advice to Management

    Don't hire for supervisor roles based on who you get chummy with on the smoking patio. Also, get the agents that don't know what they are talking about more training.

There are newer employer reviews for DIRECTV
There are newer employer reviews for DIRECTV

See Most Recent

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