DISH - Entitlement Rampent - BEWARE! | Glassdoor
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There are newer employer reviews for DISH

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Helpful (4)

"Entitlement Rampent - BEWARE!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Littleton, CO
Current Employee - Anonymous Employee in Littleton, CO
Recommends
Positive Outlook
Approves of CEO

I have been working at DISH full-time

Pros

Good pay, great for advancement, free service, tuition reimbursement, annual pay increase if deserved, great bonus structure

Cons

Many employees feel entitled to better pay, higher bonuses, promotions, better schedules, etc. Many of these people refuse to do their job and come on places like here to complain. Fact at Dish is simple, perform well, get rewarded. Perform poorly, you don't. Perform mediocre and don't try to get better, what's the point? The sense of entitlement at Dish is unbelievable at times and you see people every day hired to to a job they agreed to who flat out refuse to do it, and expect no negative response from management. Call centers are not for everyone, and a lot of people come here thinking they can skate by. Won't happen at Dish, you are expected to perform. If you are not, a reasonable attempt will be made to get you to acceptable performance and you will be given many chances to succeed over an evaluation period that stretches over many months. If you still can't do well, why would you even want to stay at a job? My favorite thing people say negative about Dish is they love to fire people and only care about money. This shows the ignorance in the people who come to complain. Had they had any knowledge of how running a business works, they would know the incredibly high cost of employee turnover and this idea they get in their mind that somehow high attrition leads to more money is laughable. I work with people in both call centers and the corporate office daily, and the above statements are true to them. I have little knowledge of the installation world and this review is probably not accurate for those folks. I would also like to define a few things people refer too in many of their reviews (once again, talking about the call center here):

Long hours: Entry level positions are mostly hired full time with 40 hour a week schedules. Based on call volume some mandatory ET may be needed (Typically 4-5 hours per week at most, and usually rare, 8-10 weeks a year). Therefore, a long week is usually 45 hours unless you work more by choice. Keep in mind these are hourly employees, so they get paid OT.

Schedules always change: I assume they refer to some random mandatory ET that may come up, usually with advanced notice and warned about at time of hire. Regular schedules do not always change like in retail or other service jobs, where weekly changes are the norm. Change of shifts are rare and best shift awarded to good employees (see first part of review).

Calls are sooooo rough: Did you think customers call a CSC to complement you? This is the job, use you tools and know you will never talk to this person again

Metrics are hard to hit: You don't even have to be 100% to goal to be bonus eligible

In conclusion, if you not entitled, want a good job, take feedback, can see a big picture and care about doing well, come to Dish. If not, go somewhere else.

Advice to Management

Hire better. Does a college degree mean success? NO! Military experience will work great at Dish!! Not always. Computer based tests will only pass through great candidates! Wrong again.

Other Employee Reviews for DISH

  1. Helpful (2)

    "Install Technician Level 2 but never promoted due to never being able to meet 1 of 50 requirements in any given month."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Hayward, CA
    Former Employee - Field Service Technician in Hayward, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than a year)

    Pros

    Training. work wear, fellow technicians are the most nicest people you'll ever work with. Field service managers are very understanding of the dire situations the techs are in. But they report to upper management who have a no excuse no matter what mind set.

    Cons

    Management have their heads jammed up their you know whats... Health insurance, dangerous, long hours, carrot on a stick promotional incentives. Employee turnover, People filthy homes, hazardous, Safety is number one priority, (in office training) but the reality demand from management that you complete each job supersedes safety. Management know this. They just dont want to be caught and

    Advice to Management

    Stop treating your employees like disposable plasma bags.


  2. Helpful (1)

    "This is a low-cost TV provider, meaning compensation is low, but internal opportunities are high."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    Large company, locations across the US. Always opportunities to advance for motivated employees. People who don't complain have job security. DISH is always hiring, and getting your foot in the door is fairly easy. New CEO Joe Clayton is charismatic and seems to want to improve Sales and overall morale. He is a lot more public and transparent then Ergen. Shortly after he took over, 10% of the workforce was let go. There were complaints, but, in reality, he did a good job of cutting the fat away. Most of those fired were underachievers. Since then, more capable employees have been hired and it seems to be making a difference. Free TV! DISH is attempting to launch a mobile phone/data operation by 2016, which will help the company survive in the wake of saturation of the traditional TV marketplace.

    Cons

    Low pay. Previously had good benefits, but those were slashed in 2007. Historically micro-managed by former CEO Charlie Ergen, hence the bad reputation. Inflexible schedules and lunch times. Laptops are given to on-call employees, but working regular shifts from home is not allowed. I have to pay $6 a month for DVR service - this is a little nickel-and-dimey :( Overall, "new" is rewarded while loyalty is not. This is is a big reason lots of people begin their careers at DISH, only to move on to better pastures when they've gained suitable experience.

    Advice to Management

    Constant turnover may seem like a good way to keep pay and costs down, but it really just bleeds valuable talent. It's time to care more about the talented people who know what they're doing. Same for customers.


There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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