DISH - Over Worked | Glassdoor
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Helpful (2)

"Over Worked"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Flushing, NY
Current Employee - Customer Service Representative in Flushing, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at DISH full-time

Pros

Helping customers and paid training, only 4 days a week on the job for customer service representative. Starting pay is good but not enough for the amount of work that is required of you. Co-workers are laid back.

Cons

long hours per day, for example 10 hours. they pressure you to sell to customers when this is a customer service job. The training provided is not enough, for you to learn the basics. Every minute counts when you are late.

Advice to Management

stop micromanaging

Other Employee Reviews for DISH

  1. Helpful (3)

    "The Worst Job I Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSS III (Field Service Specialist) in Wilmington, MA
    Former Employee - FSS III (Field Service Specialist) in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 3 years)

    Pros

    1. 4 day work week
    2. Set schedule
    3. 401 K
    4. Company provided vehicle
    5. Company provided tools
    6. Company provided uniform
    7. Almost entirely unsupervised work day

    Cons

    1. Mandatory overtime (always notified without notice [at the end of your shift on the last day of your work week] making it difficult to impossible to make plans outside of work)
    2. Mandatory sales (the first 4 years of my 41/2 year employment there were no sales)
    3. Mandatory meetings
    4. Long Hours
    5. Ever-changing start time ( during my employment it went from 7am to 6:30am to 6am to 6:30am then some days were 6am and others were 6:30 then 6am again to 7am finally ending at 7:15am with Tues. and Thurs. being 6:30am)
    6. Constant bombardment of ridiculous, counter-productive, and often conflicting procedures of every kind
    7. A system of metrics in place to measure your productivity, trouble call rate, broadband connectivity, customer satisfaction (phone survey [with 0 being satisfied and everything else being dissatisfied?]) and sales
    8. Constant Harassment about sales ( they would ask after every job for us to text whether or not a sale was made and to give a reason why if the customer wasn't interested) even after your quota was met

    9. Ever-changing diagram for van inventory placement (often being counter-productive and obtrusive)
    10. Shared vans
    11. Tools have to be turned in nightly as does the van including the van keys
    12. Complete incompatibility from one branch of this overly complicated company to the next
    13. Nonexistent quitting time ( you're done when the job/ jobs are [I was out till 2am once and frequently out till 9pm-11pm])
    14. Expected to foot and climb a 32' fiberglass ladder alone on all terrain and in all weather, day or night
    15. Expected to dismount ladders (up to 40') on to roofs of varying pitch and sturdiness
    16. Micro managed in every sense of the word

    Advice to Management

    1. Treat the employees with respect
    2. Let the employee determine the best organization for the van tools and inventory, we use them constantly and some of us have a hard time with constantly different layouts
    3. Go back to routes being created by a person on the previous night, not a computer right before the shift begins that routes my first and second jobs an hour or more apart, also there is no reason why anyone anywhere should have to start a 6 room installation in the later part of the day after they have completed all of their assigned jobs
    4. Go back to paper, every new technologically advanced system you introduce to the techs for obtaining the customers signature and reviewing work orders is just awful. Paper never needed to be charged, lost signal and stopped working, froze, or invited theft if left it in the van and it is too large to keep on your person
    5. Simplify the system, while it is true that some people appreciate the complexity, most do not and having a more user friendly system would benefit customers and technicians


  2. Helpful (3)

    "The worst job I ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in College Point, NY
    Former Employee - Customer Service Representative I in College Point, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at DISH full-time (Less than a year)

    Pros

    Training was in depth and plentiful a lot of effort is put into training its employees.

    Cons

    Benefits are awful, company doesn't seem to care, metrics are absurd.

    Advice to Management

    Listen to your employees, a lot must be done to improve retention. Company seems to pass on the atitude that you are replaceable rather than how do we help resolve your issues. It's the job of the representative to care for the customer and the job of managment to care for the employees so show it.

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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