DISH - An *OKAY* place to work if you need a job. | Glassdoor
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There are newer employer reviews for DISH

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"An *OKAY* place to work if you need a job."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Field Service Specialist I in Phoenix, AZ
Former Employee - Field Service Specialist I in Phoenix, AZ
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at DISH full-time (More than a year)

Pros

People you work with are fun and overall good people.

Cons

Manangement has no clue what going on! The pay is WAY too low for the kind of work performed.

Advice to Management

Go out in the field and see what techs go through everyday.

Other Employee Reviews for DISH

  1. Helpful (2)

    "DISH can DEFINITELY improve in many areas to make this place more enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loyalty Agent in Thornton, CO
    Current Employee - Loyalty Agent in Thornton, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    Competitive pay, free dish tv, Paid time off

    Cons

    Point system for absences or lates. 5 points is what you get for 3 months. 1 point for everyday missed and 1/2 point for every day late or half day off. And by late I mean you get a 5 minute grace period and then 1 minute after that it's a half point. You gain each point back 3 months from when you used it but once you hit 5 that your final warning, miss or late one more time your fired.

    Hardly any pay raises. I've been here for over a year and had one pay increase and that was 90 days after hire. Advancing within the company is based metrics. So is pay for performance, where you get commission for your upsells but then if your not perfect on metrics you lose out and the CSAT surveys that customers take, you have no control over, same goes for customers calling in within 3 days of talking to you and AHT... sometimes good customer service takes time!

    No holidays off unless your scheduled off. I will give them that my call center was closed on Christmas this year, but not last year. But I had to work on my day off to get New Years, you get holiday pay BUT.... If your 1 minute late from your schedule start, 1 minute late from your lunch and log out less than 1 minute past your shift end, you don't get paid. RIDICULOUS!! AND you have to do that the day before, day of (if scheduled) and the day after. They observe black friday as a holiday but not x-mas eve.

    Advice to Management

    STOP with the point system for absences and lates. Loosen the slack on metrics and on how you QUALIFY for holiday pay. I'm there working on a holiday when a lot of others are not having to work because they close, I should get paid regardless of whether or not I there 5 minutes before or 1 minute late considering it takes 2 minutes to log into the computer. How about pay raises more often like every 6 months.


  2. Helpful (1)

    "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Specialist in Christiansburg, VA
    Current Employee - Quality Assurance Specialist in Christiansburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    Salary, team members, training & QA depts, supervisors, over all friendly atmosphere from upper management, our will to succeed, the schedule

    Cons

    Negative response to the job from other agents who are dissatisfied

    Advice to Management

    Make the atmosphere to phone agents more lively so they aren't so unhappy or recommend things that can help them grow stronger or understand their business better.

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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