DISH - Stuff Rolls Downhill | Glassdoor
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There are newer employer reviews for DISH

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Helpful (1)

"Stuff Rolls Downhill"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Customer Service Representative in Green Bay, WI
Former Contractor - Customer Service Representative in Green Bay, WI
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at DISH as a contractor (Less than a year)

Pros

Innovative products at relatively low prices compared to the competition. More programming choices, including international programming that competitors don't have. Call center offered four 10-hour day schedule, which was nice.

Cons

Hired by AEI, the DISH installation agency for most of Wisconsin and Michigan. No training other than listening in with another agent for a day. Minimal training materials. Had to make my own binder of job aides on equipment, programming, and policies. Was instructed to not assist customers if AEI had not been out to residence in over 60 days, even if it was something easy to fix. Had to transfer calls to 'Senior Technical Advisor' at DISH. Techs had it worse. Worked 6 days a week, 10-12 hour days. Was instructed not to record any kind of negative comments from customers about service installers (being late, rude, unprofessional, etc.) where DISH could see them. Instead, we had to pass comments on to supervisors who would, allegedly, pass them onto office managers. Apparently, they were afraid of the wrath of DISH, too. Call center managers just sat in their office all day looking busy, interacting with agents too infrequently, rarely having anything helpful to say. Worst work experience of my 25 year work history.

Advice to Management

Show some respect for your customers and employees and maybe you'll create a better professional reputation for yourself. But since the word 'respect' is an alien concept to you, I doubt you ever will.

Other Employee Reviews for DISH

  1. Helpful (5)

    "Doesn't work to retain good people, so mistakes are repeated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Denver, CO
    Former Employee - General Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 3 years)

    Pros

    Can be fun and fast with opportunities

    Cons

    Low wages, treats people with advanced degrees like fast food worker

    Advice to Management

    Work harder to retain good people


  2. Helpful (4)

    "This company will eat your soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (More than 3 years)

    Pros

    The pay in DNS was ok.

    Cons

    Supervisors don't know anything about actually managing people or the jobs that the FRCs are doing. Upper level management doesn't care about the employees or how much work they do. Many people can barely do the job, most can't do it at all and if you are good at the job then you are given more and more to do to pick up other employees slack. Supervisors are more worried about being friendly to the employees than actually making sure they do their jobs. Also, there is absolutely no career path in the company.

    Advice to Management

    Learn how to do the job of the people below you. Find the people who have been repeatedly talked to about performance and remove them. Acknowledge the people who do well at their jobs.

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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