DISH - I was one of their best up and coming new technicians and was treated, for lack of a better term, like garbage. | Glassdoor
There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Helpful (5)

"I was one of their best up and coming new technicians and was treated, for lack of a better term, like garbage."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Field Service Technician in Monmouth Junction, NJ
Former Employee - Field Service Technician in Monmouth Junction, NJ
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at DISH full-time (More than a year)

Pros

There was plenty of work to be had. You rarely ever didn't make overtime any given week.

Cons

Customer jobs are given a predetermined amount of points and performance is measured by hours worked and points completed. Daily workloads sometimes require extra attention and work to correctly install customers, resulting in long hours more days than not, resulting in poor "points per hour" or PPH, though jobs are completed properly. Other performance areas suffer if you try to improve PPH. New performance measurements and expectations are always being added and modified against the technician, with no input or feedback from the technician. Technicians are also expected to sell customers expanded services and products including TV screen cleaners. A technician now is expected to keep PPH high, to clean the customers TVs to sell them a $15 product every job, and to sell other products and services. For all intents and purposes we became glorified maids and door to door cold salemen as well as technicians, with no significant extra compensation or incentives. The blame goes to the corporate culture and not so much management because management is just passing on what corporate expects from the technicians and even if they do complain to corporate for us, nothing is ever done. Everything is always negative. You could be the best technician with the best numbers in all tracked performance categories, if you didn't meet your sales goal for the month or didn't make goal in just one category, the environment corporate and management set up, you get beaten down for failing in that category and not glorified for success in all others. Even though there are clear correlations between categories like PPH and others that contradict each other. Success in one reduces performance in others. The job sets up its employees for failure and not for success. There is also very little trust, you have to constantly take time and steps to cover yourself in case something goes wrong. If you leave anything to chance and something goes wrong, a customer complains for something that was not your fault, it was your fault.

Advice to Management

Don't be afraid to tell corporate and your superiors what policies they are passing down that don't make sense or are far too demanding of technicians that show little appreciation towards them and little or no appropriate compensation.

Other Employee Reviews for DISH

  1. Helpful (4)

    "Long hours with unsafe grueling work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Amarillo, TX
    Former Employee - Technician in Amarillo, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than a year)

    Pros

    Decent pay and up to three days off

    Cons

    They say to be safe in the meetings then expect you to crawl in an attic across exposed wires sucking down asbestos battling spiders so a family that translates English through a toddler can watch the soccer game from their toilet. They also completely unattainable requirements to promote.

    Advice to Management

    See cons..


  2. "FSS 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Specialist I in Chicago, IL
    Current Employee - Field Service Specialist I in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    Good pay (15.00)
    Good team
    Good bosses

    Cons

    Long Hours
    Never know when you are getting off til an hour before

    Advice to Management

    Nada

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Work at DISH? Share Your Experiences

DISH
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or