DISH - Great overall experience with some areas of development needed | Glassdoor
There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Helpful (1)

"Great overall experience with some areas of development needed"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Harlingen, TX
Former Employee - Manager in Harlingen, TX
Recommends
Positive Outlook
Approves of CEO

I worked at DISH full-time (More than a year)

Pros

Good salary, great people, opportunity for advancement, decent work/life balance.

Cons

Benefits are too expensive and the deductible is too high, need more leadership development, more positive feedback throughout the year.

Advice to Management

Please review your health benefits. Although it was necessary at the time to find a more cost effective plan it is time to look at all of your incentives and reach out to the employees to see what they would be willing to give up for a better benefits package.
You all are headed in the right direction in leadership development so please stay focused on this effort. The work/life balance is also getting better. Keep going for diversity, working outside traditional settings and making employees a bigger focus. It's all about the lower level employees as they are the majority and deserve to be treated with as much as you can offer them with compensation, incentives, rewards, benefits and schedule flexibility.
I have worked for a few call centers and they all have frustrated, angry and sometimes abusive customers. In addition, most call centers have stats to meet in an effort to handle as many customers as possible while trying to offer the best possible customer service experience. There is no magic fix it to make everything perfect. Companies are doing their best to try and make money to stay competetive in business and give back to their employees. Dish is the same in this aspect. It is hard work and if you apply to work here or anywhere else please understand that you are applying to work and their expectation is that you give 100% while you are there. I am not familiar with an employer who is comfortable with employees only doing just enough to get by. If this is not something you are comfortable with, apply somewhere less competitive and that has lower expectations.

Other Employee Reviews for DISH

  1. Helpful (1)

    "Dish Network installer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Denver, CO
    Former Employee - Installer in Denver, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at DISH full-time (Less than a year)

    Pros

    4 days a week
    tools, and the van
    different place everyday
    Cable TV

    Cons

    Weather
    Career advancement pay raises. It is not just about working hard and showing up. You have to balance getting done quickly and fixing a messy install to pass quality control.
    Working holidays.

    Advice to Management

    Hire within the company.
    Value hard work and a good job, more then just numbers.


  2. "Dish abuses their lower level salary employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Manager in New York, NY
    Current Employee - Field Service Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DISH full-time (More than 5 years)

    Pros

    Free programming. up to 3 weeks paid time off. working out of doors, great customers that give me pleasure to deal with a help solve their problems every day. sorry I with there was more.

    Cons

    Low salary pay, very long hrs, little flexibility, too many management positions doing basically the same thing, their is no need for a General manager, the Operations manager does the same thing and way more.

    Advice to Management

    Fill general manager and above positions with people that have personalities and understand people like the operations managers do. Next time you do a survey do it just for managers below general manager. fixing the moral at this point will be your largest gain ever. The technicians do not like when their managers are treated badly.


There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

Work at DISH? Share Your Experiences

DISH
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or