DISH - Field Service Specialist 2 | Glassdoor
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There are newer employer reviews for DISH

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Helpful (1)

"Field Service Specialist 2"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technician in Hauppauge, NY
Former Employee - Technician in Hauppauge, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at DISH full-time (More than 3 years)

Pros

Massive overtime to dedicated employees. 4 day work week.

Cons

Accountability needs to be restructured, Cooperate does not seem to understand the intricacies of the company's service side and seems to not want to care either. Because of this the company is loosing many of its experienced and valuable employees.

Advice to Management

Cooperate only see results in the form of numbers. You must take account of how, why, where, and what is in-cooperated into each and every single service call. It can't be all just about the numbers, because every service call is different. You worry about the tech's PPH but a 4 TV installation at one house can be very different for a 4 TV installation at the same type of house next door. One may take 2 hours to complete and the 2nd may take six. But in cooperates eyes it's the same job. Trust your tech's and FSM's. Almost all the techs and FSMs I've encountered during my employment, were dedicated hard working people who took pride in their work, treat them a such. Your people (the techs), that are the foundation of this companie's existence, are busting their azzes doing the best job they can just to come back to the shop to receive a write up for low PPH or because some customer made a TC because they decided it was easier to call CSC than actually put effort into remembering what your tech said during Customer ed. Because of non-sense like this, you are driving your experienced techs away, as you did with me. Leaving only those from the old days who are willing to be beaten because this is all they know how to do and the new recruits that will eventually realize the loosing situation or too stupid to realize the deal much less be smart enough to comprehend the ins and outs of a satellite system. Trust your FSM's let them be the ones to determine who the dead wood is and whose worth keeping. Let your AM's determine the FSMs and so on, That's the way a company should work. Dispatch is there to aid the techs, not to manage them. That's the FSM's job, got it. Your FSM's are management team in the fied, they see whats going on, the details of the jobs being done. Thats what you hired them for.

Other Employee Reviews for DISH

  1. Helpful (1)

    "Good for students, bad benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Flushing, NY
    Current Employee - Customer Service Representative in Flushing, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 3 years)

    Pros

    4 work days a week

    Cons

    Vacation day increase after 5 yrs, get sick day after 5yrs! What a joke!

    Advice to Management

    Need to take care of the employees, have to come up with better vacation and sick days!


  2. Helpful (6)

    "VERY deceptive management practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Agent in Tulsa, OK
    Current Employee - Phone Agent in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DISH full-time (Less than a year)

    Pros

    You get a paycheck every 2 weeks.

    Cons

    Management - All levels - From coaches up through executive level. Benefits are HORRIBLE!!

    Advice to Management

    Stop making promises and then back out. Stop encouraging employees to leave positive feedback on glassdoor.com then copy/paste/email the feedback to management. Accept your rank as worst employer in America until you make REAL changes for the better!

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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