DISH - be prepared to deal with angry customers | Glassdoor
There are newer employer reviews for DISH
There are newer employer reviews for DISH

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Helpful (1)

"be prepared to deal with angry customers"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Pine Brook, NJ
Current Employee - Customer Service Representative in Pine Brook, NJ
Recommends
Positive Outlook
Disapproves of CEO

I have been working at DISH full-time (Less than a year)

Pros

Good pay, fun coworkers, good managers, and flexible hours. By the end of the call, most customers are happy.

Though I've only been here less than a year, it seems like there's plenty of room to move up! Several of my coworkers were promoted within 12 months of hire. I hope the same happens to me.

Cons

Customers call when their television isn't working and usually when they're missing their favorite program. So be prepared: as a CSR you will deal with a lot of very angry customers!

To succeed at this job, you will need thick skin and a very calm disposition.

Advice to Management

Give us more PTO pleaaaase!

Other Employee Reviews for DISH

  1. "scary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Flushing, NY
    Current Employee - Customer Service Representative in Flushing, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    free tv, some other free stuff...theyll tell you that you can advance but really, its all based on favoribility, this really should be a con...

    Cons

    management, demanding, they treat you like you are a (for lack of a better word) slave, no flexibility

    Advice to Management

    treat your employees better, maybe they would actually look forward to coming to work..hehe


  2. Helpful (2)

    "My immediate Coach (boss) was great actually, but the rest of the company is a mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media in Littleton, CO
    Former Employee - Social Media in Littleton, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than a year)

    Pros

    I had some great coworkers, but there isn't much else going for this company.

    Cons

    There are a lot of cons unfortunately. The benefits aren't very good, pay is average, can be very hard to get time off, upper management is uninterested and not involved with the majority of the company. Dish provides pretty decent customer service to it's customers, but they do so at the expense of their employees which is too bad.

    Advice to Management

    They wont change anything anyway.

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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