Sales
Long hours
Not enough breaks
Not enough mental support
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2 people found this review helpful
DISH Response
Employer Brand Relations
Thank you for your review. Our goal is to always give our customers the best experience possible, which can mean informing them of new services and products that they could be interested in. That being said, we understand your frustration and appreciate your hard work.
May 14, 2022 - Retention Team Managerin Newark, NJ
Recommend
CEO Approval
Business Outlook
Pros
Agents can be paid very very highly. As a manager you have a lot of responsibilities. This is good because you have many opportunities to learn and grow as an individual
Cons
The Commission structure is very dependent on Agent behaviors. More specifically you get paid on every sale your agents make and how much each sale is worth is dependent on how well your team performs. But considering you agent you manage are entry level workers, a job like this one pays well enough that agents are okay with taking volunteer time off, or just not caring about performance to be content with their pay. And while you can influence people to have better habits and behaviors you cannot always change a person or their priorities.
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Employee Review
Tiring
Nov 8, 2021 - Customer Service RepresentativePros
Fast pased Decent pay Nice co workers
Cons
Sales Long hours Not enough breaks Not enough mental support
DISH Response
Employer Brand Relations
Thank you for your review. Our goal is to always give our customers the best experience possible, which can mean informing them of new services and products that they could be interested in. That being said, we understand your frustration and appreciate your hard work.
Other Employee Reviews
Invest in Employees
Apr 2, 2022 - Team ManagerPros
401K, HSA, training, opportunity, CPAW cultural values, networking, work at home positions, company shares, recognition
Cons
I cannot think of any. The opportunity and support is there. It is up to the employee to take advantage of that.
Awesome Place to work for exposure and development opportunities
May 14, 2022 - Retention Team Manager in Newark, NJPros
Agents can be paid very very highly. As a manager you have a lot of responsibilities. This is good because you have many opportunities to learn and grow as an individual
Cons
The Commission structure is very dependent on Agent behaviors. More specifically you get paid on every sale your agents make and how much each sale is worth is dependent on how well your team performs. But considering you agent you manage are entry level workers, a job like this one pays well enough that agents are okay with taking volunteer time off, or just not caring about performance to be content with their pay. And while you can influence people to have better habits and behaviors you cannot always change a person or their priorities.
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