DSW - Mediocre retail posision. | Glassdoor
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There are newer employer reviews for DSW

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Helpful (2)

"Mediocre retail posision."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Paramus, NJ
Current Employee - Sales Associate in Paramus, NJ
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at DSW full-time (Less than a year)

Pros

Dress code is fair. Sometimes every one is in a good mood. They have Reeses in the break room vending machine.

Cons

The management is always hostile, and constantly grouping together to talk smack about associates. Hard workers who always do their job don't get recognition, whereas slackers who suddenly feel like working get "bravo" awards for doing so. The phrase "the customer is always right" has proven to be a terrible mindset for a company considering the extremely high turn over rate. Very few associates spend more than a year here due to the humiliation of constantly being told they are wrong. There is a huge difference in providing outstanding customer service, going above and beyond, and letting a customer degrade your associate and tell them they can return their 3 year old worn shoes with no receipt. The attendance policy is also a joke. Can't drive to work in a foot of snow? You get a point. Get a few more and you're fired. I actually laughed at the fact that they keep running for America's favorite place to work.

Advice to Management

Ensuring your associates feel happy and confident rather than constantly on edge will ensure they provide the best customer service. This means not snapping when they need to leave once their shift is up. It is not their fault you cannot construct a schedule. It also means understanding how annoying it is to be pressured to become a member, and that is doing the opposite of providing good service. Recognize the hard workers so they don't just leave the company along with leaving you with only the slackers.

Other Employee Reviews for DSW

  1. Helpful (1)

    "Would have liked to stay longer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at DSW full-time (More than 3 years)

    Pros

    actual business concept is great
    work/life balance
    customers
    benefits
    compensation

    Cons

    lack of consistency with upper management
    lack of partnership/leadership from upper management

    Advice to Management

    I would advise really looking into the leadership in the Pa/South Jersey district manager (possibly higher). High management turnover (many wrongful and unfortunately based on personal issues, not business related) Many managers going out on "leave" I would say it begins the district managers lack of physical presence in her stores and inconsistency in her disciplinary actions. Unfortunately this has become a pattern as of late and I see it effecting the actual stores performance. Sad to see personal issues affect such a great business.


  2. "Wonderful place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DSW part-time (Less than a year)

    Pros

    DSW goes to great lengths to have logical, specific and efficient rules. It's so nice to work at a place where everything you do makes sense. The Managers and Assistant Managers are wonderful people. They are consistent, kind, but firm about following the rules and guidelines which is so refreshing. They will encourage you to develop your skills, will expect the highest level of performance and bring out the best in you. The coworkers are of the highest caliber, really the best people you can find. Helpful, cooperative, everyone pitching in, giving 100%, working together to give the best customer service possible. The customers are by and far the nicest people you will ever meet. Ever once in a while one or two customers will be having a rough day, but honestly, they are really great customers. Usually they are well informed, understanding, and appreciative. And did I mention that you will be surrounded by designer shoes?

    Cons

    Scheduling can be inconsistent from week to week, but it's flexible and they respect your availability. The shifts are short about 4 to 5 hours per day, but this could be a pro or a con depending on your scheduling needs. That's about it, I guess.

    Advice to Management

    Keep up the good work!


There are newer employer reviews for DSW
There are newer employer reviews for DSW

See Most Recent

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