DTE Energy - DTE Customer Care | Glassdoor
There are newer employer reviews for DTE Energy
There are newer employer reviews for DTE Energy

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Helpful (1)

"DTE Customer Care"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Representative in Detroit, MI
Current Employee - Customer Care Representative in Detroit, MI
Approves of CEO

Pros

Great benefit package, no day is the same. It's great to have a job despite our current economic slump.

Cons

Not enough opportunity for career advancement due to recent management re-organization.
This is a 24-hour operation and there are mandatory storm assignments and overtime.

Advice to Management

Listen to your front-line employees. Offer career opportunities for customer service representatives.

Other Employee Reviews for DTE Energy

  1. Helpful (1)

    "Good pay for gopher work..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Co-Op in Detroit, MI
    Former Employee - Student Co-Op in Detroit, MI
    No opinion of CEO

    Pros

    Good salary for student co-op position. Very easy going professional atmosphere. Good opportunity to make great professional contact and connections.

    Cons

    Management seemed to be uninterested in developing their student co-ops to become potential employees. When you attempt to take some initiative to develop yourself as an employee, you are restricted your mentors or management.

    Student co-ops are not offered employee benefits

    Advice to Management

    I would like leadership to continuously improve their employee knowledge and training to allow them to move up in the company.


  2. Helpful (4)

    "This place could be so much nicer. I do not understand the need for the constant agtagonism between managment and union"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Southfield, MI
    Current Employee - Customer Service Representative in Southfield, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A living wage and decent benefits for a single parent.
    Decent work environment compared to many call centers
    Some degree of job security as long as CS operations are not outsourced to Canada
    Union provides good protection against the constant nit picking of managment and there constant attempt to fire workers for unjustified reasons
    Opportunity for overtime during severve storms and power outages

    Cons

    Union and managment relations could be better
    The number of low paid contractors used here and managment's previous plans to shut at least one of the call centers means DTE's eventual goal is to sack as many of the union call center workers and outsource as much CS functions as it can get away with. This does not create loyaly or a positive work environment.
    Computer systems badly need updating and are constantly down at the worse times. Work arounds are cludgy and add way to much time when helping customers
    Constant monitering of work and being evaluated for unimportant things, managment obsessed with metrics.
    Lack of communication with anyone in managment beyond immediate supervisor
    Having to hang around a downed power line for days in a row because DTE disn't spend enough on tree triming and won't upgrade power lines to latest non-shorting power lines

    Advice to Management

    Improve communication
    Change union managment relationship from confrontational to cooperative
    Stop with all the metrics and start thinking about the DTE customers that pay your salery
    Get over outsourcing us to anther country. Times have been way to difficult in Michigan to have a company that gets its money from the people of this state thinking about how to fire even more people.

There are newer employer reviews for DTE Energy
There are newer employer reviews for DTE Energy

See Most Recent

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