Davis Vision - This used to be a great company to work for. | Glassdoor
  1. "This used to be a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Latham, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time for more than 6 years

    Pros

    The company offers a lot of overtime in their Call Center, they offer plenty of paid time off in the form of vacation time, holidays, personal time and sick time, Call Center positions are union positions.

    Cons

    There is favoritism, not enough time is given off the phone to resolve customer issues and there is too much management turnover, which has resulted in a deteriorating company culture.

    Advice to Management

    Put your money where your mouth is. You all want to lead by example so show your employees how to handle difficult customers on the phone by letting them listen to calls handled by supervisors instead of just being overly critical and nitpick at everything they say to a customer. Also, focus on quality, instead of quantity. Management does not seem to care about resolving customer issues in an efficient way. All they...

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    Davis Vision2018-02-14

Other Employee Reviews

  1. Helpful (2)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Davis Vision full-time for more than 2 years

    Pros

    People communicated well and we knew what was expected

    Cons

    Hard to balance work and life

    Davis Vision2016-05-06
  2. "Poor Management and Lack of Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Proposal Specialist 
    Doesn't Recommend

    I worked at Davis Vision full-time for more than 2 years

    Pros

    Internal team/department was excellent. The workload was steady and not too overwhelming.

    Cons

    Management did not care for their employees' career path. The culture did not pair right with San Antonio. To advance in the company you needed to enter the company already in an executive position.

    Davis Vision2019-01-22

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