Dealertrack - Great Company | Glassdoor
There are newer employer reviews for Dealertrack
There are newer employer reviews for Dealertrack

See Most Recent

"Great Company"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Data Ops in Santa Barbara, CA
Current Employee - Data Ops in Santa Barbara, CA
Recommends
Approves of CEO

Pros

DealerTrack gives everyone a fair oppurtunity for growth. They offer great benefits. There is little macro-managing, as long as you come in and do your work you will be rewarded.

Cons

Sometimes difficult for people to get suggestions and advice to upper managment. Occasionally there is a downtime which can make the position a little boring.

Advice to Management

Try to visit the different locations outside of NY. It's sometimes hard to get a feel for what exactly is going on in different aspects of the company.

Other Employee Reviews for Dealertrack

  1. "Despite being in a tough market right now, DealerTrack is still holding down the fort!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Chicago, IL
    Current Employee - Tech Support in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    Desirable compensation/benefit package. Great people to work with, from management all the way down. Managment is very fair and I feel that I have been treated at all times with dignity and respect. The Job is pretty easy and I can usually get assistance when I need it. MOST people are above blaming others and actually act like adults in the workplace. Fairly flexible when it comes to scheduling time off, etc.

    Cons

    Tech support is a stressful job, and the fact that the products are constantly having issues doesn't help much. Training was far from helpful and left me without a significant edge to perform (although they are working on this). Little, if any chance to advance within the company at this time. Products that constantly have problems make unhappy customers!

    Advice to Management

    When you decide to make major changes to company products and procedures, please do not put them in place overnight and tell us the next morning because we need to be informed- I could give SEVERAL examples of this. Also, stop locking dealers into a 3-year contract without an option to get out- you have lost hundreds of customers because of this. TRAIN all employees properly, and make sure you have money set aside to do this! We are the first person of contact when a dealership calls for assistance, therefore we deserve to be treated with dignity.


  2. Helpful (2)

    "If you are #1 your employees should be paid as such-from Bottom to Top"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    No opinion of CEO

    Pros

    You need a job as a stepping stone

    Cons

    Politics as usual- decisions are made for customers by people whom don't have any real customer contact-

    Advice to Management

    Stop making site and usage changes before consulting with more customers and your support team-
    Promotions should be based off merit and seniority
    If you are claiming number one in the industry you should pay your employees number one Salaries based off not there title but there actual jobs

There are newer employer reviews for Dealertrack
There are newer employer reviews for Dealertrack

See Most Recent

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