Delaware North - Good company, good management, lots of room for promotion | Glassdoor
There are newer employer reviews for Delaware North
There are newer employer reviews for Delaware North

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"Good company, good management, lots of room for promotion"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Chef
Current Employee - Chef
Recommends
Positive Outlook
Approves of CEO

I have been working at Delaware North full-time

Pros

Company is very quality oriented, focused on competitive advantage through superior product. They care about their managers, and pay is pretty good.

Cons

You have to work with a staff of seasonal employees, so you get a lot of individuals who are ok with drawing unemployment for half of the year.

Advice to Management

Keep strategic goals aligned with superior service and product.

Other Employee Reviews for Delaware North

  1. "As a Retail Management Intern I was given great opportunities to garner the skills needed to advance my career goals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Retail Management Intern in Charlotte, NC
    Former Intern - Retail Management Intern in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Delaware North as an intern (Less than a year)

    Pros

    Best working environment I've ever been apart of!

    Cons

    Days could become fairly routine and create a lack of motivation


  2. "Stress, frustration, decreasing benefits..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delaware North full-time (More than 8 years)

    Pros

    Dealing with the public is always interesting and challenging. Many long term employees are dedicated and do a good job. Health benefits are pretty good. 401K is good.

    Cons

    Senior management - Directors - are completely out of touch with operations. Middle management is expected to do administrative, supervisory and line workers jobs. They expect departments to operate with no people then complain when everything isn't done perfectly. The work environment is extremely chaotic, disorganized and stressful because there is no communication from the bottom up. Lots of opportunities for employees to voice their criticism but no one will say a word for fear of retaliation. There is a lot of favortism. Salary personnel are promised vacation and holidays but don't get to use them because of chronic under staffing. None of the line staff will put in for promotions because they see what the supervisors and managers have to deal with. The longer you are with the company the less benefits you get. When someone quits or gets fired they just push the work onto other employees until they fill the position - if the fill the position at all. Decisions by management create angry customers who say they are not coming back, but when line workers tell the management why customers are not coming back they do not listen - instead they focus on secret shop scores and try to tell associates if they smiled more and used the guest's name business will come back. Very unrealistic.

    Advice to Management

    Have a truly anonymous way for associates to tell what is on their minds. Have the GM meet with mid-level managers and line associates one on one to find out how the directors are doing. Develop a system where line level associates can evaluate their supervisors.

There are newer employer reviews for Delaware North
There are newer employer reviews for Delaware North

See Most Recent

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