Dell - Fair and Balanced | Glassdoor
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There are newer employer reviews for Dell

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Helpful (3)

"Fair and Balanced"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Marketing Manager in Round Rock, TX
Former Employee - Senior Marketing Manager in Round Rock, TX
Recommends
Disapproves of CEO

Pros

Compensation and Benefis are pretty good. You can learn a lot by moving around in different jobs every 18 months or so and it is relatively easy to move to different groups.

Cons

Working at Dell is like smoking. It is very addictive and not very good for your long term health. The environment is always focused on cutting costs instead of meeting customer needs. There are many reorganizations, so it may be difficult to build credibility with your boss to get promoted. I had three different managers in 2008.

Advice to Management

Abandon the spans and layers rule that mandates every manager have at least 10 direct reports. This has caused unnatural acts that have resulted in lost talent. Need to simplify the product offering - it should not take 30 questions to build a PC. Way too many upsells. Too many people control pricing and promotions. If Dell does not take care of its employees, it should not expect employees to care about customers. Cutting costs will not bring this company back to glory. It is customer service.

Other Employee Reviews for Dell

  1. "Change is the only constant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Washington, DC
    Current Employee - Senior Project Manager in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexibility in your job structure and duties. Ability to shape your job and functions. Good pay and benefits are comprable to other companies. Good name recognition and well known company. Management is pretty good about communications, but sometimes are light on the details.

    Cons

    Remote employees have a hard time on boarding and there are constant reorganizations and shifting roles and responsibilities. Stock price has been tanking for a long time and there seems to be a lack of direction on where the company is heading.

    Advice to Management

    Stop reorganizing and stick with a plan for longer than six months


  2. Helpful (2)

    "Why not Dell?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Support Analyst in Oklahoma City, OK
    Current Employee - Enterprise Support Analyst in Oklahoma City, OK
    Recommends
    Approves of CEO

    Pros

    amount of technical exposure, opportunites to study for exams and have the tests paid for by Dell, very good benefit package, Dell is very involved in the community and encourages employees to be involved. Dell working to be a GREEN company. Dell is never stagnant...like a wind generator, it constantly changing it's heading, to be driving towards

    Cons

    On the damn phone all the time. Customers tried to correct the issue before calling in usually makes the issue worse than originally was. Technician's are evaluated by customer's feedback from survey. Customers typically do not understand the boundries of their support contract or are mislead by sales. Customers "demand" parts without troubleshooting with Dell Technicians, Some level of troubleshooting should be expected by customers.

    Advice to Management

    Communicate with your team members more efficiently.

There are newer employer reviews for Dell
There are newer employer reviews for Dell

See Most Recent

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