Dell - Entry level Hardware Support roles | Glassdoor
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"Entry level Hardware Support roles"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Technical Analyst in Glasgow, Scotland (UK)
Current Employee - Senior Technical Analyst in Glasgow, Scotland (UK)
Recommends
Positive Outlook
Approves of CEO

I have been working at Dell full-time (More than 5 years)

Pros

- Professional Working environment
- A Good start for those looking to get into Enterprise level infrastructure (from a hardware basis, Server/Networking/Storage)
- Good resources to hand to assist employees improve knowledge if they are looking towards industry certificates
- focuses a lot on the customer, what concerns they have and addresses them
- There's a strong movement within the business to move away from Hardware support only to a services support structure
- Benifits and compensation reasonable if nothing else

Cons

- If your not based in one of the main support hubs, career progression can be extremely limited as there isn't that much of an opportunity to develop
- for those going out of their way for the business and assisting the business in various needs is not rewarded and instead criticized
- For the type of work, too much emphasis on metric based results rather than letting staff do what is required to get the issue resolved

Advice to Management

The direction dell is taking now is right for how we need to evolve as a business, however this isn't being taking into consideration from a lower management perspective as they are looking to operate on basic targets with lack of understanding of the movement the business is undertaking

Other Employee Reviews for Dell

  1. "Its the best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Bengaluru (India)
    Current Employee - Senior Associate in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dell full-time (More than 5 years)

    Pros

    You have the right to speak ur thoughts

    Cons

    No proper work life balance especially for married womens

    Advice to Management

    The work timings to be changed


  2. "its is a very good environment to work in Dell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Payroll
    Current Contractor - Payroll
    Recommends
    Positive Outlook

    I have been working at Dell as a contractor (More than a year)

    Pros

    its is a very good environment to work in Dell

    Cons

    some get irritate of work

    Advice to Management

    No Advice to management

There are newer employer reviews for Dell
There are newer employer reviews for Dell

See Most Recent

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