Dell - Good products, poor services, sales and management. | Glassdoor
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Helpful (1)

"Good products, poor services, sales and management."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Solutions Consultant
Current Employee - Solutions Consultant
Doesn't Recommend
No opinion of CEO

Pros

Stable company, worldwide presence, brand recognition, great products.

Cons

No encouragement or interaction from staff, entire business based on spreadsheets, no CRM, shortsighted sales staff and management. Terrible services organisation, will never be a solutions organisation due to relying on shifting "units" as driven by managers of spreadsheets and not of people. Not able to hold on to key staff.

Advice to Management

Turn your sales organisation into forward thinking, dynamic technical individuals instead of relying on price and bullying to make sales.

Other Employee Reviews for Dell

  1. "Great company but shame for the lack of opportunities to move forward."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in London, England (UK)
    Current Employee - Systems Analyst in London, England (UK)
    No opinion of CEO

    Pros

    Knowledgeable collegues
    Varied work
    Great support from team members

    Cons

    Lack of career progession
    Pointless performance review process
    Lack of salary increases
    Most movement within the company is seen as a sideways step

    Advice to Management

    Currently there are many associates frustrated at the lack of opportunities to move forward and feel under valued.


  2. "Mixed bag..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Good compensation, good benefits, great training ground for other opportunities, good personal growth opportunities for those that take advantage of them, flexible work solutions are good. good people

    Cons

    Very high pressure environment, lots of ambiguity (the companies favorite term), suprising amount of "flying by the seat of our pants," for such an established company, people feel like just numbers, lots of beuracracy, the environment tends to burn people out over time (some take longer than others)

    Advice to Management

    Find a way to connect with your people again. I know this is difficult with 100,000+ employees but you don't have most of their buy-in right now, and your plans will ultimately fail if you don't get it.

There are newer employer reviews for Dell
There are newer employer reviews for Dell

See Most Recent

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