Delta Air Lines - Reservations call center. | Glassdoor
There are newer employer reviews for Delta Air Lines
There are newer employer reviews for Delta Air Lines

See Most Recent

Helpful (2)

"Reservations call center."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Salt Lake City, UT
Former Employee - Anonymous Employee in Salt Lake City, UT
No opinion of CEO

Pros

Travel benefits are excellent. The health care benefits are about the standard in the industry. Being non-union has always been to the employees benefit.

Cons

The reservations department is like working for an entirely different company. The management cares more about employee statistics than customer service.

Advice to Management

Changes need to be made to allow employees to make better decisions when assisting passengers who have a problem. Greater flexibility in the customer service department is necessary.

Other Employee Reviews for Delta Air Lines

  1. Helpful (1)

    "Aviation has lost it's luster"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Coordinator in Atlanta, GA
    Current Employee - Maintenance Coordinator in Atlanta, GA
    Doesn't Recommend

    Pros

    flexible hours expert and professional staff

    Cons

    lack of leadership and substandard pay

    Advice to Management

    take care of your people


  2. Helpful (3)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Disapproves of CEO

    Pros

    Nice people, lots of various positions to transfer into.

    Cons

    Sadly, advancement seems best if you are a "yes" man and are willing to join the good-ole boy club. Management does not generally welcome bottom up feedback or those who have ideas or suggestions.

    Advice to Management

    Use bottom up feedback more

There are newer employer reviews for Delta Air Lines
There are newer employer reviews for Delta Air Lines

See Most Recent

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