Dialog Direct - My experience has been like a roller coaster. | Glassdoor
There are newer employer reviews for Dialog Direct
There are newer employer reviews for Dialog Direct

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"My experience has been like a roller coaster."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Health Insurance Advisor in Troy, MI
Current Employee - Health Insurance Advisor in Troy, MI
Doesn't Recommend

Pros

When the communication systems are working properly, the work day goes by quickly.

Cons

Too many IT problems. Difficult to obtain a full 40 hour pay check. When the systems are not working or customers are not calling, employees are sent home for the day or until further notice with out pay.

Advice to Management

Communicate truthfully with your team and stop ignoring them. Upon hiring new employees, clarify the potential of Dialogue Marketing not having enough work to keep some employees working continuously at 40 hours per week.

Other Employee Reviews for Dialog Direct

  1. Helpful (2)

    "CSR Dissatisfaction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Orem, UT
    Former Employee - Customer Service in Orem, UT
    Doesn't Recommend

    Pros

    Work with you on on your schedule

    Cons

    Current policy of time off-trade shifts. Always having to be asked to trained on other projects. Waiting months to be be trained on projects after asking and asking to be trained on new ones.

    Advice to Management

    Let people know how they are doing on job, besides the monthly reviews.Give biweekly reviews. Do a monthly retrain if people are falling behind on certain projects. Don't let everything fall to QA people. Don't just focus on new hires-people who've been there a awhile need more training on old or new projects too. If a policy changes on a project let us know or if a price does as well.


  2. "Customer Service Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dialog Direct full-time

    Pros

    Great employees and managers. Work environment is wonderful.

    Cons

    Temporary jobs. They need more career jobs.

There are newer employer reviews for Dialog Direct
There are newer employer reviews for Dialog Direct

See Most Recent

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