Diamond Resorts - Don't expect to get promoted | Glassdoor
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There are newer employer reviews for Diamond Resorts

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Helpful (1)

"Don't expect to get promoted"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Good benefits.. easy to get time off.

Cons

You're only promoted if you are buddies with management. Seriously.

Advice to Management

Promote good, hardworking people. Not those with little to no experience just so you can chat with them in your office all day.

Other Employee Reviews for Diamond Resorts

  1. "Some ups...many downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Job stability, health insurance package, paid vacation: The company offers the work force a decent amount of perks in terms of financial and health benefits. Typically they pay their employees more than the average rate in the current market.

    Cons

    Overall the room for growth is zero...they'll do what ever they can to keep an employee in the same position. They do not focus on employment satisfaction and can be completley unfare in terms of being fare to employee's personal needs. I know of one employee in specific who was fired for being unable to work on holiday even though it had to with a death in the family. Very judgemental and the companie's slogan (The meaning of yes) is a complete joke that is taken way too far. There are a number of other negative aspects, but overall I do not feel like writing a novel.

    Advice to Management

    Treat employees with true respect...do not talk down and make people feel incompintent. If your wondering why your turnover is so high,,,thats one of a number of reasons.


  2. "It's a decent place to work, if not perfect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Specialist in Lancaster, England (UK)
    Current Employee - Reservations Specialist in Lancaster, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (Less than a year)

    Pros

    My colleagues within the hotel reservation and owner services team are great to work with, and the pay can be really good if you hit targets for performance such as call quality, and commission on reservations and Florida attraction ticket sales can add up.

    Cons

    The company is very USA focused, owing to the time difference the agents in the states take more reservations, therefore earn more commission. Some of the performance targets bonuses are stated in dollars, so are subject to the fluctuating exchange rate, so not steady for UK abased agents. Middle management is a nightmare and amateurish, and has a habit of shaming agents leaving for other jobs.

    Advice to Management

    Games like "nick a chocolate" are not morale boosting, a pay increase would be. Commission could be doubled to 2% to help this. 2% is nothing!

There are newer employer reviews for Diamond Resorts
There are newer employer reviews for Diamond Resorts

See Most Recent

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