Digital River - Really wanted it to be great but it isn't and likely never will be | Glassdoor
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There are newer employer reviews for Digital River

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Helpful (3)

"Really wanted it to be great but it isn't and likely never will be"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Employee in Minnetonka, MN
Former Employee - Employee in Minnetonka, MN
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Digital River full-time (Less than a year)

Pros

Beautiful campus and generally very nice co-workers. On site cafeteria is a nice perk as well.

Cons

Overall very poor leadership across the board. Technical leaders, sales and human resources leadership is substandard and limiting the company's growth and viability.

Leaders don't seem to understand eCommerce but pretend that they do. Leaders say one thing but it seems that the strategy and message doesn't flow down the chain. There is clearly a huge disconnect in the software engineering areas between the COO and the people who actually know the system which has led to some senior level turnover.

Absolutely terrible work/life balance. If you take a job there be prepared to work nights and weekends without any on call pay or comp time. Also expect to be paid less than you could get elsewhere but be told that somehow beer Friday and bring your dog to work day make up for it. It doesn't.

Advice to Management

If you take a survey of your employee's opinions, don't pretend like you don't know the results. If people tell you that work/life balance needs attention don't set your goals to be quality, teamwork and communications.

Other Employee Reviews for Digital River

  1. Helpful (4)

    "Great individual contributors led (managed) by an Executive Team without a vision and people skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Minneapolis, MN
    Current Employee - Product Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Digital River full-time (More than 5 years)

    Pros

    You will hardly find a place with more e-commerce expertise. Good, some brilliant people who would do well in any other e-commerce company.
    Decent employee benefits. Beautiful office and good perks (massage, Beer Friday)
    The company used to have its own unique corporate culture with an executive team that understood the business but poorly executed the strategy.

    Cons

    Now they have an Executive Team that has no e-commerce expertise or background and as a result they don't have a vision and strategy. It actually seems to be their strategy to hang on and survive until somebody buys the company and maximize profitability in the meantime by laying off people every six to twelve months. The employee turnover must be around 20-25% per year. This means that every year 250-300 people walk out the door.

    Advice to Management

    Create company values and create a new corporate culture together with the team and not behind closed doors. Articulate a vision and execute accordingly. Create an environment of stability. Fix HR and create an environment of trust.


  2. "Laid back, easy place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Minnetonka, MN
    Current Employee - Senior Business Analyst in Minnetonka, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Digital River full-time (More than 3 years)

    Pros

    Competitive compensation. Very friendly colleagues. Great manager. Great options to move between teams internally.

    Cons

    Confused management. Not the best bonus/benefits structure.

    Advice to Management

    Make up your mind about a roadmap and stick to it.

There are newer employer reviews for Digital River
There are newer employer reviews for Digital River

See Most Recent

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