Dillard's - Working at Dillards, double-edged sword | Glassdoor
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"Working at Dillards, double-edged sword"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Abilene, TX
Former Employee - Sales Associate in Abilene, TX
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Dillard's full-time (Less than a year)

Pros

Great employee discount, great commission set up.

Cons

Very unflexible, bad management, bad hours.

Other Employee Reviews for Dillard's

  1. Helpful (1)

    "Overpromise and Underdeliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Manager in Brandon, FL
    Former Employee - Counter Manager in Brandon, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    You pretty much get to manage yourself. Being constantly doubted and questioned as the norm helps instill confidence and develop assertiveness. Was able to train people and coach them through their own bad experiences. I was able to move up quickly with pay increases through sustained outstanding performance.

    Cons

    The worst company I've ever worked for. I repeatedly witnessed and was a victim of theft and every form of harassment (including sexual harassment) from management to tenured employees with no positive outcome when it was repeatedly brought to the attention of upper management. As long as you can sell, it makes little difference in the level of debasement you engage in on a daily basis. Upper management strives to beat down the employees' self-esteems to control an already negative situation with no sense of responsibility for their actions. They really know how to sell it as a great experience to work for the company and miserably under-deliver their promises. The company as a whole has 0 positive work culture or values, nor do they adhere to their policies and regulations set forth in their code of conduct and other published documents. Their is very little money spent on the training. As a result, expect to be thrown on the floor with a sink or swim approach to your work. Management across the board are poor communicators. Activities and events have little to no planning and are always executed in a rush, placing the responsibility on the associates. Adjusted goals for pay increases eventually become unattainable due to the lack of traffic in the store or area. Tenured employees retiring after 15-20 years receive little recognition unless they were popular with upper management. If not exceeding goals, you can walk into work one day, having rubbed someone the wrong way and be escorted out the building by security. Because of 0 management training, management guess their way through their jobs as well; Most are unable to manage most talented employees, resulting in a majority standard of mediocrity.

    Advice to Management

    Invest in technology upgrades to maintain industry standards in customer experience; Work with external leadership and training/development consultants and accept their feedback with an openness and willingness to change; Restructure pay to make goals and bonuses attainable; Recognize your employees for their performance on a tiered system - any positive performance is to some degree worth appreciating


  2. "Dont do it!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Associate in Arlington, TX
    Former Employee - Cosmetics Associate in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time (Less than a year)

    Pros

    Compensation and yearly raises are nice.

    Cons

    I would constantly see managers being fired/demoted for petty reason. Constantly nagged about meeting personal sales goals and getting credit card applications.

    Advice to Management

    Invest time into good loyal employees instead of pushing them away.

There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

See Most Recent

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