Dillard's - Disappointed | Glassdoor

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There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

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Helpful (1)

"Disappointed"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Provo, UT
Current Employee - Sales Associate in Provo, UT
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Dillard's full-time (Less than a year)

Pros

Offers insurance. Pay for sales is okay. Customers are fine. Able to do customer service at any register. It's a job.

Cons

Salespeople are upset with each other. Impossible or very high quotas are dictated. Top Management is blamed for poor decisions.

Advice to Management

Happy employees help customers to be happy also. Make customer service more essential. Serve your employees. Let them give suggestions on decisions. Give some sales training. Set a positive attitude. Stop reading the names of the top 10 salespeople daily. Teach and reward teamwork.

Other Employee Reviews for Dillard's

  1. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time (More than 3 years)

    Pros

    pay was good for the work performed

    Cons

    the schedule could be close one night and open the next morning

    Advice to Management

    Care more about your employees


  2. Helpful (1)

    "WORST company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time (Less than a year)

    Pros

    There are NO pros working for this company.

    Cons

    There are so many cons working for Dillard's...Lies, horrible pay, Long hours, no HR team so problems are ignored and swept under the rug.

    Advice to Management

    For this company change is needed and fast. Too many managers in the same position for far too long. Really need to look into your "5 star service" slogan...no one gives 5 star service. If a customer wants to check-out they have to go search for an associate. Associates are just here because they receive a decent hourly wage for retail. Your C@D system is not user-friendly...look into Nordstrom's Personal Book! Your system needs work.
    Most importantly, the markdown system is a joke. So much time is wasted on this ridiculous system. It ruins the overall experience for the customer because the associates and management are strictly focused on getting the mds complete. The time wasted on mds could be used to work with associates on true customer service, product knowledge, and how to properly maintain their areas. So much unnecessary time is wasted on this poor system.

There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

See Most Recent

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