Dillard's - Toxic Culture | Glassdoor
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There are newer employer reviews for Dillard's

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"Toxic Culture"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Beauty Advisor in Plano, TX
Former Employee - Beauty Advisor in Plano, TX
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Dillard's part-time (Less than a year)

Pros

Hourly pay is well above minimum wage with commission

Cons

This is specifically in reference to the Cosmetics Department. Very unreasonable and unrealistic sales goals. Corporate pushes employees to harass and stalk customers to make a sale. In doing so, we lose more customers than gain sales.
We are never allowed to say "can I help you?" or any other line similar to this. In training, we are taught to spark a conversation about the customer's personal life( family, relationships, pets, etc). Most customers are put off by this. It wastes their time and they feel annoyed.
Management encourages backstabbing, stealing each other's sales and customers, and any other vicious tactics to promote competition. As a result, sales people argue in front of customers, and everyone comes to work looking over their shoulders.
Management has no regard for their employees. They have no sympathy for human life. Even when employees are hospitalized with proof, management will ignore it and still manage to embarrass and punish the employee.
Management breaks all types of labor laws. They embarrass and humiliate their employees when its review time. Sometimes they will even do it in front of coworkers.

Advice to Management

Stop asking us to harass customers. There is nothing wrong with asking someone "can I help you?" Building relationships with customers take time and work. Some personalities click with others. Not every salesperson's personality can connect with every single customer. Asking customers about their personal life and harassing them is too much.
Sales goals shouldn't be the only defining factor in assessing an employee. You fire employees for not reaching sales goals after 6 months. Well after 6 months they start to get the hang of the job and know the customers and products and they are let go. You repeat this cycle and incur high turnover costs.

Other Employee Reviews for Dillard's

  1. "Good Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dillard's part-time (Less than a year)

    Pros

    Start out with a high pay, discount on clerance, fashionable, gives you thick skin

    Cons

    very strange hours (like 4 hour shifts) very competitive, if you dont make your sales goals you won't have a job, managers will discuss issues about employees with other employees, must get credit apps, to have a weekend off you have got to work dang near 2weeks straight, very territorial, people dont want you to learn so you won't be ahead of them


  2. "Short of expectation for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Oklahoma City, OK
    Current Employee - Assistant Store Manager in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dillard's full-time (More than a year)

    Pros

    Good salary for retail work

    Cons

    Retail hours are bad and weekends aren't fun

    Advice to Management

    See both sides to a situation.

There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

See Most Recent

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