Dillard's - Sales quotas are impossible | Glassdoor
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"Sales quotas are impossible"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in McAllen, TX
Former Employee - Sales Associate in McAllen, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Dillard's full-time (More than a year)

Pros

My first manager was so awesome and very professional.

Cons

Then I was moved to a different department and that's where the stress begun. Short staffed and manager not caring for department. They cut your hours from one day to another.

Advice to Management

Value the hard working people! Not the people that sale and don't even bother to get their hands dirty. Those people are very hard to work with and management don't even do anything about it. Why? Just because they want to see numbers.

Other Employee Reviews for Dillard's

  1. Helpful (1)

    "NOT Reccomended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Newnan, GA
    Current Employee - Beauty Advisor in Newnan, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dillard's part-time (Less than a year)

    Pros

    I was drawn in to working at Dillard's to be a makeup artist with Estee Lauder. They have good starting pay at $12 an hour and will give decent raises based on sales performance.

    Cons

    This has been my first retail job, and it is so extremely stressful. Firstly, the pressure they put on employees for sales is ridiculous. The sales goals are usually impossible considering the low traffic, and you will be guaranteed pay cuts for not meeting your goal more often than not. Secondly, I have never heard of being a makeup artist, but being moved to whichever department needs you. You have to be willing to drop whatever you're doing to be thrown completely out of your element (where your sales will decrease). Third, the management is absolutely horrible. It is a very reactive style, which puts everyone on pins and needles. There is constantly the feeling of being 'watched' - and let's not mention if you don't talk to a "client" within the first few seconds of them meandering in your area if a manager is there. Also, their wardrobe rules are preposterous. Work is miserable having to wear heels for eight hours straight (and for a retail job!!). In short... not a good company to work for, at all. They don't care about their employees, and even though the pay is good, it's quite honestly not worth the stress.

    Advice to Management

    Stop putting such a tremendous amount of pressure on your associates for goals. Trust our judgement more so that customers don't constantly feel 'watched' (we have at least one remark like this from customers every day). Cut out the heels rule, among many others. Listen to your employees and don't run your stores like prisons!


  2. "Merely a Pawn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Saint Petersburg, FL
    Current Employee - Sales Associate in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dillard's part-time (Less than a year)

    Pros

    - 25% Employee Discount.
    - Automatically qualify for a Dillard's Card, thus Cardholder privileges.
    - Upbeat environment.
    - Always someone to help if you have a question, it is comfortable in that sense.
    - Fellow employees are fabulous.. outside of the sales floor.
    - Good starting pay, if you can keep it.
    - Flexibility in shifts, schedules are made available monthly so it is easy to schedule around.
    - Much more sophisticated compared to Macy's, Penny's and Sears.

    Cons

    - Hourly sales goals are beyond unrealistic.
    - Every few months you have a review. If you don't make your goal by a certain percent they can fire you. Just like that. No notice, just fired. Doesn't matter your position, how long you've worked there, or if you've always made your goals. If you have a bad review period you are gone. You're expected to "see it coming".
    - Many employees break under the pressure and quit for fear of not making their quota, thus is it constantly either understaffed or has brand new employees who don't know what they're doing and will probably not even be there long enough to find out.
    - Due to the extremely high sph goals walking onto the sales floor feels like being thrown to the wolves. Employees are savages and will do anything to keep their job.
    - Part time has terrible benefit options.
    - Minimum room for growth.

    Advice to Management

    Work with employees, do not just fire them. Try to talk to people when you see something going wrong and stay up to date on everything. Being connected to your employees will help your store do well.

There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

See Most Recent

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