Dillard's - Pros and cons | Glassdoor
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There are newer employer reviews for Dillard's

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"Pros and cons"

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Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Fun at work. Fun co workers. Helpful staff. Intermittent breaks. Dealing with customers was fun as long as they weren't rude.

Cons

Lot of standing at work. No seating for employees. You have to take payouts for not meeting quota. No paid vacations unless you are full time.

Other Employee Reviews for Dillard's

  1. Helpful (1)

    "Decent pay for retail, but a very toxic environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    Dillard's pays better than most retail, starting you between $9.50 and $11.00 per hour.
    Good employee discounts (25% on top of sale and clearance prices).

    Cons

    Never before have I worked for a company that takes such an active role in trying to impede its own employees. If you work in the commissioned sales areas (shoes, mostly) then you have to either be a shark and do anything you can to get and steal sales, or you will most likely fall into a commission deficit and be fired within eight months. When you're hired, they tell you that "making your commission goals is easy, and most associates make over $500 per month in commission." This is an outright lie. Commissioning is virtually impossible for an honest sales person most of the year. And that's the way they want it. They want you to think you can commission, but in reality, they want to keep you right at that point where you are commissioning a few dollars, or you're just in deficit. They dangle that carrot in front of you, but try to keep it just out of reach. And if people do start commissioning too much, they hire more people to bring those earning back down.

    They also go through a lot of trouble to make using your benefits as hard as possible. Vacation time can only be used Sunday to Sunday, and only a full week at a time; so no taking a vacation day from time to time. If you get sick, you have to miss three days of work, and only then do you start getting that sick pay on the fourth day; so you loose three days of wages if you get the flu. And on top of that, you probably used all your absences for the next six months on those three days, so if you get sick again, they can write you up or even fire you, depending on their mood.

    Then there is the angry, toxic environment between coworkers. While most people get along, there is plenty of drama to be seen. You are held to sales goals, which is fine, but even as sales are sluggish, they keep hiring more people. The more people on the floor, the more diluted your own sales are, yet they keep raising the sales goals. And your employment is contingent on meeting those goals. It's a no-win situation for most people.

    There is very little upward mobility unless you want to become an Area Sales Manager (ASM)., and most ASMs I've spoken with tell me that it is just not worth it. Yes, you are salaried, but that means you'll be working 50 hours per well...more during Christmas. They are lucky to get one day off a week, and even then you'll see them forced to come in, more often than not.

    Advice to Management

    Come out your ivory tower and join your sales crew on the floor. So many store managers loose their perspective on reality and how the store actually runs. Get down onto the sales floor and work along side your employees. Clean with them, sell with them, do markdowns with them, and see them as more than just numbers on a spreadsheet.


  2. Helpful (1)

    "Dillard's expects you to meet your quota's or your gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Toledo, OH
    Current Employee - Sales Associate in Toledo, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Dillard's part-time (More than 3 years)

    Pros

    1.If you meet your sales goals and work hard Dillard's is an ok place to work. Retail is not for everyone.
    2.If you are competitive and goal oriented you will do well working here.
    3.25% Employee Discount, why shop anywhere else? Merchandise is top notch.
    4.New employees receive one time 50% off anything they need for work.
    5.It is important to gain good rapport with your customers and staff this establishes a bit of loyalty, so be likable.
    6.Many insensitive programs to earn extra bucks, do diligence pays off.
    7.If you work a holiday you get paid time and 1/2 and earn another day off with pay.

    Cons

    1.You must have thick skin, competition is fierce, and turn over is high. Management is always looking for the next best thing to replace you.
    2.Having a sales goal means you better reach your goals or your out. This means learn your merchandise and open credit apps.
    3.Vacation is earned by number of hour worked, for every hour you work you get 1/2 hour of vaca time.Become informed.
    4.Being on your feet constantly is hard on the body, so be sure to use that 50% one time discount to buy good shoes.
    5.No vaca allowed between Nov 15th-Jan 15th. Prime selling time. No fun with family. You'll be missed at the family reunions.
    6.Benefits are expense and not very good. If you have options with a spouse or parent opt out for now.

    Advice to Management

    Reevaluate how you pay your Business managers, and don't make them sell, this is unfair to them and the sales associates. Treat them well and they will give you their loyalty.

There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

See Most Recent

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